Sierra Wireless has changed the way clients can “try before you buy” their device health monitoring software ALMS. For any client with under 16 Sierra Wireless Airlink Devices registered on ALMS, no tokens must be bought to access and use the service. For under 16 devices, the service is a FREE trial. Once you desire to register the 16th Airlink device in ALMS, you will need to convert your account from a Free Tier account to a Standard account, and tokens must be procured for all 16 + devices. If you were a small user of ALMS prior to this change, (sub-16 registered devices), please be aware that all tokens in your inventory at the time this new “try before you buy” program went into effect have not been consumed and have been frozen by Sierra Wireless. However, action is necessary to access these tokens at the time that you register your 16th device in ALMS as you will receive an error message. Once this happens please contact USAT and we will convert your account to a Standard account and un-freeze your token stock for normal consumption again.
Further Questions Contact USAT: