USAT proudly offers packages designed to limit out of pocket expenses by bundling WWAN network device provisioning and support services with the cost of hardware at the time of purchase through the DevProv+ suite of services. Devices purchased without provisioning are not configured prior to shipment and are not automatically eligible for USAT help desk support. Pricing for support options is available through your USAT Sales Account Manager.
DevProv+ is a suite of WWAN services designed to reduce your total cost of ownership and increase efficiency of your installation process by providing a host or provisioning and support services for your network devices. DevProv+ ensures that your devices are shipped "hot", connected to your carrier's network and ready to be installed, right out or the box.
In the event that a support call is fielded for a device that either does not have a DevProv+ package in place, or bad one that has since expired, an Incident Support option will be offered by the USAT help desk to troubleshoot connectivity to the cellular network. All devices must have a current incident support package in place for the help desk to assist in troubleshooting the device.
USAT Corporation's help desk will work in conjunction with our customers to troubleshoot any hardware or service purchased through USAT. Support packages are purchased in Single and multi-incident packages. Each device requiring assistance is counted as a single incident. Support incidents include, but are not limited to, reactivation and resets. There are no expiration dates on Incident Support packages. Customers are responsible for any shipping or freight expenses to and Project specific engineering support is not included in post-sales incident packages. Engineering assistance will incur additional fees.