USAT Support Service DevProv+
At USAT, we offer cost-effective packages through the DevProv+ suite of services by bundling WWAN network device provisioning and support services, with the cost of hardware at the time of purchase. USAT help desk is happy to help customers with their technology needs, however; devices purchased without provisioning are not configured prior to shipment, and are not automatically eligible for this service. Pricing for support options is available through your USAT Sales Account Manager.
DevProv+ is a suite of WWAN services designed to provide more economical and efficient wireless deployments by delivering support services and provisioning for your network devices. DevProv+ ensures that your devices are shipped “live” to your carrier’s network and are ready to be installed, right out of the box.
In the event a support call is received for a device with either an inactive or non-existent DevProv+ package in place, the USAT help desk will offer an Incident Support option to troubleshoot connectivity to the cellular network. All devices must have an active incident support package for the help desk to assist owners with any troubleshooting.
USAT Corporation’s help desk will only work in conjunction with our customers to troubleshoot any hardware or service purchased through our company. Support packages are available for purchased in single and multi-incident packages. Each device provided with assistance is categorized as a single incident. Support incidents include, but are not limited to, reactivation and resets. There are no expiration dates on Incident Support packages. Customers are responsible for any shipping or freight expenses. Post-sales incident packages do not include project specific engineering support. Any engineering assistance will incur additional fees.