How do I get started with CradlePoint’s Enterprise Cloud Manager (ECM)?

Welcome to CradlePoint Enterprise Cloud Manager

Enterprise Cloud Manager is the next generation management and application platform from CradlePoint. Enterprise Cloud Manager (ECM) integrates cloud management with your CradlePoint devices to improve productivity, increase reliability, reduce costs, and enhance the intelligence of your network and business operations.

Getting Started

Connecting Devices to Enterprise Cloud Manager:
Using Enterprise Cloud Manager:

Connecting Devices to Enterprise Cloud Manager

Upgrading Firmware

NOTE: Currently only Series 3 devices can connect to ECM (see: How to identify the Series of your CradlePoint router).
Connecting devices to CradlePoint Enterprise Cloud Manager requires at least firmware version 4.3.2 – you may need to upgrade firmware. You can upgrade firmware through the individual device’s administration pages or through WiPipe Central.

Upgrading Firmware through the Device Administration Pages

  1. Log into the device administration pages. Open a browser window and type “cp/” or “192.168.0.1” (these are the defaults – you may have changed them) in the address bar. Press ENTER/RETURN.
  2. When prompted for your password, type the eight character DEFAULT PASSWORD found on the product label – this is also the last eight characters of the MAC address. You may have personalized this password.
  3. Once you are logged in, navigate to System Settings → System Software. Under Firmware Upgrade, select the Automatic (Internet)option to upgrade to the newest firmware version. It is recommended that you save your settings using System Config Save/Restore.

Upgrading Firmware through WiPipe Central

  1. Log into WiPipe Central.
  2. Select the group that you want updated firmware for.
  3. Click on Group and select Firmware from the dropdown menu.
User-added image
  1. Select at least firmware version 4.3.2.

Registering Devices

Log into the device administration pages and go to Getting Started → Enterprise Cloud Manager Registration. Enter your ECM username and password, and click on “Register”.
User-added image
Your device is now registered in ECM.

Migrating Devices from WiPipe Central

The following articles detail the steps for safely migrating devices from WiPipe Central to Enterprise Cloud Manager:


Using Enterprise Cloud Manager

Navigating the User Interface

Once you have upgraded firmware to at least 4.3.2 and registered your devices, go to https://cradlepointecm.com and log in using your ECM credentials.
ECM login
Once you are logged in, the left navigation menu shows the following tabs:
  • Dashboard – Provides powerful insight into your network through WAN analytics including connectivity, data usage, and performance.
  • Devices – Monitor all the devices loaded into ECM. View statuses, change configurations, and update firmware by device.
  • Groups – Monitor devices by group. Add new groups and view statuses, change configurations, and update firmware by group.
  • Accounts & Users – Add new users and subaccounts and edit the existing ones.
  • Alerts – View a list of alerts generated by your devices and edit settings for alerts, including emailed alerts.
  • Reports – Select the date range, type of report, group(s), and identifier fields and export CSV reports.
  • Applications – Trial, buy, and manage cloud-based applications (e.g., CP Secure Threat Management). This tab is only available for top-level account administrators.

For contextual help, open the Help Panel by clicking on the question mark symbol in the top right corner.

ECM Help Panel
You have the ability to collapse or resize the Help Panel. Also, use your operating system/browser “Find” function to search the help text (e.g. click Ctrl+F or ⌘+F).The DevicesGroups, and Alerts → Log pages all display as grids. The grids are customizable. Reorder columns by dragging and dropping the column headers. Resize columns by dragging the edge of the column headers. Click on the column headers to sort rows by ascending/descending order.
To remove or add columns, click on the “Column Selection” icon in the top right corner of the grid. Select/deselect columns from the popup list that appears.
ECM column selection
To filter the display to show a subset of the grid items, you have two main options:
  1. Some of the fields in the grid are hyperlinks for filtering the grid (e.g. “Product”). From within the grid, click on a hyperlinked field and the grid will be filtered to display only the devices of that type. For example, click on “MBR1400v2” to display only MBR1400v2 devices.
  2. Input a string of characters into the search box (top right) to filter by devices that have that string in one of their fields. You can use partial strings, and the field does not have to start with the partial string. For example, “600” will display devices that have “IBR600” in the Product field. This searches most (but not all) of the fields.
ECM search box

Creating a New User

NOTE: Creating a new user is only available to account administrators.

  1. Click on Accounts & Users in the left menu.
  2. Select the desired account from the table.
  3. Click on Add in the top toolbar. Select “User” from the dropdown menu.
Add User
  1. Enter the information in the “Add User” dialog box. Note that the “Role” will determine the permissions the user will have in the account and all included subaccounts. Choose from the following roles:
    • Administrator: Administrators have full access to the account they are in, along with all subaccounts within that account.
    • Full Access User: Same access as administrators except cannot create/edit other users.
    • Read Only User: Cannot make any configuration changes or change settings; can only view information within Enterprise Cloud Manager (ECM) and run reports.
Add User Dialog Box
  1. Click on “OK” to save the new user.

Creating a Subaccount

NOTE: Creating a new subaccount is only available to account administrators.

  1. Click on Accounts & Users in the left menu.
  2. Select the desired account from the table.
  3. Click on Add in the top toolbar. Select “Subaccount” from the dropdown menu.
Add Subaccount
  1. Enter the name of the subaccount and click “OK”.
Add Subaccount Dialog Box

Managing Devices

Once you have added a device to ECM, you will see it listed in the Devices page. Manage individual devices within this page: view a device’s status, make configuration changes, move devices into a group, etc. The Devices page has three main views: RoutersNetwork Interfaces, and Rogue AP. In the views menu at the top, next to Devices, select one of these options (default view is Routers).
  • Routers displays all the routers.
  • Network Interfaces displays every network interface, including both LAN and WAN (e.g. modems, Ethernet connections, WiFi).
  • Rogue AP shows a list of wireless access points that your devices have seen; use this list to search for Rogue APs that could threaten your networks.

From within the Routers view, click on a device name to view in-depth WAN analytics for that device. This reveals the device dashboard, with charts for data usage, signal strength, and more.

Device dashboard
The most common way of managing devices is in groups. By putting devices in groups you can change the configuration and upgrade firmware by making a change to the group that is applied to all of the devices in that group.To create a group, select Groups in the left menu and click “Add” in the top toolbar.
Add Groups
Enter the Group Name you want to use, select the Product type you will be adding to that group (e.g., MBR1400v2, IBR600), and select theFirmware you want the devices in that group to have. You can also change the Subaccount (if desired). Click on “OK.NOTE: All the devices in a group must have the same type and same firmware.
Add Group Dialog Box
The new group is now listed on the Groups page.Now that the group is created, you can move devices into the group by first selecting them in the Devices page and then clicking “Move” on the top toolbar.
Move Device to Group
A popup window appears. Select a group (only groups with the appropriate device type are displayed) and click OK.
Select a Group
NOTE: The router will IMMEDIATELY be upgraded or downgraded to the version of firmware defined for the group. This could cause a router reboot if the firmware version of the router does not match the firmware version configured for the group.

Upgrading Firmware

Router firmware can be upgraded by group. Select a group from within the Groups page and click on Firmware in the top toolbar. In the dropdown menu, select the firmware version number.
Upgrading Firmware
You will be prompted to accept the firmware version change.
Confirm Firmware Upgrade
Click on “Yes” and the firmware upgrade will be applied IMMEDIATELY to all of the routers in the group.NOTE: The routers in the group will IMMEDIATELY be upgraded (or downgraded) to the version of firmware defined for the group. This will cause a router reboot if the firmware version of the router does not match the firmware version configured for the group.

Configuring Devices

You can apply a configuration change to a group or a specific device within a group (e.g. change failover priority, enable GPS, add a guest WiFi network, etc.). Configuration settings created for a group apply to all the devices within the group. Configuration settings created for a device apply only to that device and override configuration settings defined for the group it is in.1To change the configuration of a group select Group in the Application panel, select the group you want to configure, click “Configuration” in the top toolbar, and select “Edit” in the dropdown menu.
Configuring Devices
The Edit Configuration window shows, allowing you to make configuration changes.
Configuration Window
When making changes in the Edit Configuration window you must select “Apply” on each configuration page before leaving the page in order to save the changes made. Once you have completed all changes, select from the following buttons on the bottom of the window:
  • View Pending Changes – view all of the changes you made on all of the configuration pages
  • Commit  Changes – apply all of the changes made on all of the configuration pages to the group or device(s)
  • Discard Changes – close the configuration window without applying any of the changes made on the configuration pages

To configure an individual device, select Device in the left menu and select the device in the list. Click on “Configuration in the top toolbar” and then select “Edit” from the dropdown menu. The same rules and guidelines apply to device configuration that apply to the group configuration described above.

Setting Up Alerts

The Alerts page has two views for tracking device status changes:
  • The Log view shows a list of alerts sent from the routers to ECM.
  • The Settings view shows rules for alerts, including email notifications.

Toggle between these two views by clicking on the buttons at the top left.

Alerts

Alerts are of the following types:

  • Configuration Change
  • Configuration Rejected
  • Data Cap Threshold
  • ECM Connection State
  • Failed Login Attempt
  • Firmware Upgrade
  • Modem State
  • Reboot
  • Unrecognized Client
  • WAN Service Type
  • WAN Status Change
To enable alerts, including emailed notifications, first select the Settings view and then click on Add at the top left. Create an alert notification rule by completing the fields.
Alert notification rule
Complete the following fields to create an alert notification rule:
  • Accounts/Groups (required) – Choose which sets of devices will follow the notification rule. If you select an account, both grouped and ungrouped devices within that account (including all subaccounts) will be assigned to this rule.
  • Alerts (required) – Select the alert types from the dropdown options.
  • Users (optional) – If you want emailed notifications for these alerts, select users from the list to receive those emails. If you just want these alerts logged, leave this field blank.
  • Interval (optional – Select a time interval from the dropdown options. If you select “Immediately,”  an email notification is sent every time one of the selected types of alerts are logged. Otherwise, the alerts are stored over the course of the time interval and then sent together.

Exporting Reports

Reports allow you to create a summary of information about groups of devices and export that information as a CSV file. Select from several fields to customize your reports. Select the type of report (Data Usage or Signal Quality), a range of dates, the group(s), and identifying fields and then click Run Report to view the report. You also have the option to save the settings of a report for future use.

Reports

Exporting Logs

To export a device’s logs as a CSV file, first enable log reporting for the group the device is in. (This is disabled by default because some users won’t use this functionality – it would unnecessarily use data.) Navigate to the Groups page, select the desired group, and click on Settings.
Enable log reporting
In the popup window that appears, ensure that “Enable Log Reporting” is selected.
Enable Log Reporting
Once log reporting is enabled, navigate to the Devices page, select the desired device, and click on Export → Export Logs to export the device’s logs as a CSV file.
Export logs

 


1  Both group and device settings apply to the device unless they are mutually exclusive, in which case the device settings win. If a configuration update causes an error, the configuration will roll back to the previous configuration, and the device is “suspended:” it will still operate, but new configuration settings are not accepted until the suspension is removed.


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