How can I tell if I’m using PHS300 Hardware Version 1 or 2?

Symptom:

I have a supported 4G modem that is not connecting in my PHS300.

Cause:

4G is not supported on PHS300 H/W version 1.x  However PHS300 H/W version 2.0 does support most 4G modems.

Resolution:

To check the hardware version of your PHS300, simply remove the battery door and battery to find the product information sticker.  There you will find either “H/W Rev 1.x” or H/W ver: V2.0”.



Hardware v1.x
phs300_hwv1_label.gif

Hardware v2.0
phs300_hwv2_label.gif.gif


Most modems will work in either Hardware v1.x or v2.0 – but there are some modems that will only function with v2.0 
4G WiMAX modems will not work fully with the router version 1. Dual band, 3G/4G WiMAX modems will only work in 3G mode.


Please see the PHS300 Main Support Page for more information on supported modems.


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