FAQs

Cradlepoint Series 2

If you are unsure of CradlePoint Series or Model number, please click here.


The Logs allow you to track activity, failures, firewall activity, connection and disconnection of WAN devices, DDNS (Dynamic DNS) updates, VPN connections (VPN enabled routers only) and many other events taking place inside your router. Logs are a very useful tool in troubleshooting and monitoring your router’s status at any given time.

To view your router’s logs, log into the router’s admin pages and select the Status tab then ‘Logs’ from the left menu.

Log Options

This section allows you to turn on and off the visibility of various message types and levels. There are three types: Firewall & Security, System, and Router Status. There are also three levels for each type: Critical, Warning, and Informational.

By un-checking the various log option check boxes and selecting the ‘Apply Log Settings Now’ button you will remove those message from view in the Log Details section (even though they are still generated.) This can be particularly useful when you would like to only monitor the router for critical errors and warnings. Any disabled messages and be re-enabled by selecting their check box then ‘Apply Log Settings Now.’

Log Details

The Log Details section allows you to see information generated from the activities of the router such as administrators logging in and out, IP address assignments to clients, Dynamic DNS updates, email activity from the router, packets blocked by your firewall, and even the progress of a VPN connection on VPN-enabled routers.

From this section, you can Clear, Refresh, Email your logs, or Save your logs to your machine. We recommend saving a log file when you are having difficulties with your router that require you to call our Support team. By doing so, we can more easily diagnose what may be causing the problems you are experiencing. In other cases, you may simply want to document the activities of your router for future reference, or keep an eye on the computers being handed IP addresses. 

Refresh

Refresh updates the current log entries visible in the list. New entries will continue normally after you refresh the list. This is handy when you are waiting for a process such as Dynamic DNS updates to complete.

 

Clear

Clearing the logs simply empties the list. Log entries will continue normally after you clear the list and can be re-cleared at any time.

 

Save Log

Save log will save a local copy of the current log entries to you machine in a standard text format. This file can later be saved or emailed as needed.

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If you are unsure of which CradlePoint Series or Model number you have, please click here.

This article was written based on the 2.0.0 series 2 firmware version.

Overview:

For information on what Aggressive Modem Reset is, please visit the article “What is Aggressive Modem Reset“.

Instructions:

  1. Connect to your router, Login to its admin pages (192.168.0.1 by default)
  2. Click on MODEM in the red bar, then click on SETTINGS in the left column
  3. Scroll down to the Global Reset Settings section.
  4. Place a checkmark in the Aggressive Modem Reset box.
  5. Go to the top of the page and click Save Setting, click Reboot Now when prompted.
aggressive modem reset

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If you are unsure or unaware of your CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0

Symptom:

Inability to connect to the Internet with a supported modem through a Series 2 CradlePoint router.

Click this link to identify the current firmware version loaded in your Series 2 CradlePoint router.

Cause:

Outdated Firmware and/or outdated WiMAX modem driver (WiMAX 4G only).

Conceptual Plan:  Since the Internet connection cannot be established through the router, the modem will need to be connected directly to the computer in order to access www.cradlepoint.com and obtain the correct firmware files.  After saving the necessary firmware files on your computer the modem will need to be removed from the computer, and the CradlePoint router will need to be connected.  To connect a computer to the router and update firmware, no internet connection is required, only a connection between the computer and router. Once the router is connected to a computer, the files will be uploaded to the router and installed.

Resolution:

  1. Disconnect the Cradlepoint router from the modem and computer.
  2. Connect the cellular or broadband modem directly to your computer and establish an internet connection using your carrier/ISP connection instructions.
  3. Open a web browser (Internet Explorer, Chrome, Firefox, Safari, etc.) and enter www.cradlepoint.com into the browser address bar.
  4. From the CradlePoint home page, click on the SUPPORT heading at the top of the page.                                                                                                                                                               User-added image
  5. Click either Home & Small Business Support or Enterprise & System Integrators Support (either will work for our purpose).                                User-added image
  6. On the left side of the screen in the third red box down labeled Find and Download Firmware select your Cradlepoint from the drop down.                                                                                                                                                    User-added image
  7. Click on the Download vx.x.x link for the most recent firmware version. (“x” represents a numerical value).  The most recent firmware release will be at the top of the list.                                                                                   User-added image
  8. A download file dialog should appear depending on your browser and browser settings.  The example below illustrates Internet Explorer version 9 dialog.                                                                                                     User-added image
  9. When using Internet Explorer click the down arrow next to the Save button.                                                           User-added image
  10. Click Save As from the selection menu.                                                                                                                          User-added image
  11. In the Save-As window that pops up, select Desktop then click Save.  The file download should begin.User-added image
  12. Once the download is complete you should be returned to the firmware page.  Click on “Download 4G Modem Firmware vx.x.x” (“x” represents a numerical value).
    User-added image
  13. A download file dialog should appear depending on your browser and browser settings.  The example below illustrates Internet Explorer version 9 dialog.                                                                                                      User-added image
  14. When using Internet Explorer click on the down arrow next to the Save button.                                                      User-added image
  15. Click Save As from the selection menu.                                                                                                                       User-added image
  16. In the Save-As window that pops up, select Desktop then click Save.  The file download should begin.User-added image
  17. Once the download has completed, disconnect the modem from your computer.  Disregard the modem at this time.
  18. Connect your computer to the CradlePoint router via Ethernet or Wi-Fi.  For computer-router, connection assistance follow this link.
  19. Once the connection between the computer and router has been established, open a web browser (Internet Explorer, Chrome, Firefox, Safari, etc.) and type http://192.168.0.1 into the address bar.  User-added image
  20. Enter the administrative password into the Enter Password field on the login page.  Note: the default password is the last six characters of the MAC address from the bottom of the CradlePoint.User-added image
  21. Once you are logged into the router administration pages click on TOOLS.                                                            User-added image
  22. Then click on FIRMWARE on the gray sub-menu on the left.                                                                                       User-added image
  23. In the MANUALLY UPGRADE FIRMWARE section click “Browse” or “Choose File”                                               User-added image
  24. Click Desktop then chose the firmware file, in this case the file is named u_mbr1200_2011_10_31.bin (Note: the firmware files are named u_[the model of the CradlePoint]_2011_10_31.bin).  Then click Open.User-added image
  25. The file name will populate into the dialog box, then click Upload.                                                                            User-added image
  26. When the warning dialog pops up, click OK.                                                                                                                  User-added image
  27. The upload process will take up to one minute, after which the CradlePoint router will go offline to unpack and install the new firmware version.                                                                                                                               User-added imageUser-added image
  28. Once the firmware update is complete, if connected via Ethernet cable, you will be returned to the CradlePoint administrative login page.  If connected Wi-Fi you will need to re-connect to the router and access the router administration login page.
  29. Log back in to the router administration pages.                                                                                                            User-added image
  30. Once logged in click TOOLS.                                                                                                                                             User-added image
  31. Then click on FIRMWARE in the gray sub-menu on the left.                                                                                        User-added image
  32. Verify that the Current Firmware Version is now the version you updated to.                                                            User-added image
  33. On the same page, scroll down to the MANUALLY UPGRADE WiMAX MODEM DRIVER FILE section.User-added image
  34. Click Browse or Choose File.                                                                                                                                          User-added image
  35. Click Desktop, select the WiMAX driver file, in this case the file is named u_modem_6_1_2.bin.  Then click Open.                                                                                                                                                                                      User-added image
  36. The file name will populate the dialog box, click Upload.                                                                                             User-added image
  37. The following messages will appear as the driver is installed in the CradlePoint router.                                     User-added imageUser-added image
  38. Once the WiMAX modem driver update is complete, if connected via Ethernet cable, you will be returned to the CradlePoint administrative login page. If connected Wi-Fi you will need to re-connect to the router and access the router administration login page.
  39. Log back in to the routes administration pages.                                                                                                             User-added image
  40. Once you are logged into the router administration pages click TOOLS.                                                                 User-added image
  41. Verify that the current WiMAX modem driver version is now the version you updated to.                                      User-added image

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If you are not sure what Series CradlePoint router you have, please click here.

This article was written based upon firmware version 2.0.0.

Description:

Wireless Distributed System (WDS) is a technology that allows one or more routers to wirelessly connect to another compatible wireless router to extend the range of the wireless signal from the router connected to the Internet.  Configuring WDS requires changes to be made on both the “primary” router (the router that is connected to the Internet) as well as the “secondary” router (the router that will be extending the range of the primary router).

In this type of setup, the secondary router essentially connects as a LAN client (instead of as a router) to the primary router.  When any computer connects to the secondary router, any routing and DHCP services will be handled by the primary router.

This setup will show you how to set up WDS between two CradlePoint routers.  WDS may not be compatible between different router manufacturers, so for assistance or questions about WDS on other brands of routers you may need to contact that manufacturer for assistance.

Directions:

In this walk-through, assume that a CradlePoint MBR1000 (“primary” router) is already connected to the Internet and we want to add a CradlePoint MBR900 (“secondary” router) to extend the primary router’s range using WDS.  These directions assume that the primary router is operating on the default 192.168.0.1 LAN IP address, but you can change this if necessary.

Before starting, take note of the wireless MAC address for each router.  CradlePoint products have the MAC address displayed on the label on the bottom of the device.

Part 1: Configuring the “Primary” Router

  1. Log into the CradlePoint’s admin console at http://192.168.0.1.
  2. Go to ADVANCED and then WIRELESS (WI-FI) from the left-hand column.User-added image
  3. Under ADVANCED WIRELESS SETTINGS, place a check mark next to WDS Enable.User-added image
  4. In the WDS AP MAC Address box, in slot 0 enter the MAC address of the “secondary” router that will be extending this router’s range.  In this example, the “secondary” router’s MAC address is 003044123456.  If you have other routers that will also connect to this router via WDS, enter those MAC addresses into the other slots.  Click Save Settings and select Reboot Later.User-added image
  5. Make sure that Require User Login has been disabled.  To verify this, go to TOOLS and then USER LOGIN from the left-hand column and make sure that the Require User Login box is not checked.  Click Save Settings and select Reboot Later.User-added image
  6. Go to BASIC in the red bar and then WIRELESS in the left column.  Uncheck Enable Auto Channel Scan.  You will need to set the wireless channel on all WDS routers to operate on the same wireless channel.  In our example, we will set each router to use channel 1.  You will also need to make sure that the 802.11 mode for each router is configured to the same setting — if the primary router is using 802.11n and a secondary router is configured using 802.11g they will not be able to connect to each other.  When you are done, click Save Settings, then Reboot Now

Part 2: Configuring the “Secondary” Router   

We will now need to set up a “secondary” router with corresponding settings.
  1. Log into the “secondary” router’s admin console (at 192.168.0.1 by default).
  2. Go to ADVANCED and then WIRELESS (WI-FI) from the left-hand column.User-added image
  3. Under ADVANCED WIRELESS SETTINGS, place a check mark next to WDS Enable.User-added image
  4. In the WDS AP MAC Address box, in slot 0 enter the MAC address of the “primary” router.  In this example, the “primary” router’s MAC address is 003044654321.  Click Save Settings and select Reboot Later.User-added image
  5. Like we did previously, make sure that “Require User Login” has been disabled.  To verify this, go to TOOLS and then USER LOGIN from the left-hand column and make sure that the Require User Login box is not checked.  Click Save Settings and select Reboot Later.User-added image
  6. Go to BASIC in the red bar and then WIRELESS in the left column.  Uncheck Enable Auto Channel Scan.  You will need to set the wireless channel on all WDS routers to operate on the same wireless channel.  In our example, we will set each router to use channel 1.  You will also need to make sure that the 802.11 mode for each router is configured to the same setting — if the primary router is using 802.11n and a secondary router is configured using 802.11g they will not be able to connect to each other.  When you are done, click Save Settings, then Reboot Now.                             User-added image
  7. You will now need to change the “secondary” router’s LAN IP address so that is not trying to obtain the same IP address that the “primary” router is already using.  In this example, we will change the”secondary” router from 192.168.0.1 to 192.168.0.10.  Click Save Settings and select Reboot Later.                          User-added image
  8. Now go to BASIC and DHCP in the left column.  Uncheck the Enable DHCP Server option.  Click Save Settings and select Reboot Later.

After the router reboots, the “secondary” router will connect as a LAN client to the “primary” router.  Any computers that connect to the “secondary” router will be provided IP addresses from the “primary” router’s DHCP server and will be able to use “primary” router’s Internet connection as if the computer were connected directly to it.


Note:

The CradlePoint MBR1200 router does not support WDS.

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This article was written based on the 2.0.0 Series 2 Firmware.

If you are not sure what model CradlePoint router you have, please click here.


Symptom:

Internet Service Provider (ISP) recommends setting a static WAN IP.
 

Cause:

Some ISP’s require static IP settings to be configured in the router.


Resolution:

  1. Confirm that the ISP requires static WAN IP settings by contacting the ISP (typically ISP’s do not require these settings).
  2. Disconnect your static WAN source from the CradlePoint router.
  3. Log into the routers administration page (login instructions).
  4. Click on the BASIC Tab
  5. Click on WAN on the menu to the left.                                                                                             User-added image
  1. Scroll down to the Wired Wan Settings box, Under Internet Connection Select Static IP.  In the fields below that, input the information provided by your ISP.                                                                           User-added image
  2. Scroll to the top of the page, and click to Save Settings and then Reboot Now when prompted.
  3. Connect your Static Wan connection to the Blue Port on the CradlePoint
  4. Allow at least 2 minutes for the device to establish a connection

Note:
If you still cant connect after 5 minutes, unplug the Static WAN connection from the blue port of the CradlePoint, then power off the CradlePoint for 10 seconds, then power it back on.  After about 2 minutes (once the Cradlepoint stabilizes and has fully rebooted) replug in the Static WAN connection into the CradlePoint’s Blue Port and wait an additional 5 minutes for the connection to establish.

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If you are unsure of your CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.


Description:
 
By default, the CradlePoint router will not favor any kind of Internet traffic over any another – all users, ports, applications, sources and destinations are treated equally.  There are times when it is highly desirable to prioritize the Internet traffic for specific users or devices over the needs of other users on the network. 


Directions:

  1.  Log into the router’s setup page (login instructions).
  2. Click on the Advanced tab.
  3. Click on TRAFFIC SHAPING on the left sub-menu
  4. In the TRAFFIC SHAPING SETUP section, place a check in the Enable Traffic Shaping box to display the Traffic Shaping options. See illustration below:
  5. Select your desired Traffic Shaping options. See below for a brief description of each option.User-added image
  6. Add your Traffic Shaping rule in the ADD TRAFFIC SHAPING RULE section,  see below for a brief description of each option.      User-added image
  7. When finished, scroll to the top of the page and click the ‘Save Settings’ button and then reboot the router if prompted to do so.
  8. Your defined Traffic Shaping rules will be listed in the TRAFFIC SHAPING RULES LIST section.  Click the Enable checkbox at the left to directly activate or de-activate the entry. An entry can be changed by clicking the Edit icon or can be deleted by clicking the Delete icon. When you click the Edit icon, the item is highlighted, and the “Edit Traffic Shaping Rule” section is activated for editing.

 
 
Traffic Shaping Setup options definitions:
 
Automatic Classification:  

  • This option is enabled by default so that your router will automatically determine which programs should have network priority. For best performance, use the Automatic Classification option to set the priority automatically for your applications.

 
Dynamic Fragmentation:

  • This option should be enabled when you have a slow Internet uplink. It helps to reduce the impact that large low priority network packets can have on more urgent ones by breaking the large packets into several smaller packets.

 
Automatic Uplink Speed:

  • When enabled, this option causes the router to automatically measure the useful uplink and downlink bandwidth each time the WAN interface is re-established (after a reboot, for example).

 
Measured Uplink Speed:

  • This is the uplink speed measured when the WAN interface was last re-established. The value may be lower than that reported by your ISP as it does not include all of the network protocol overheads associated with your ISP’s network. Typically, this figure will be between 87% and 91% of the stated uplink speed for xDSL connections and around 5 kbps lower for cable network connections.

 
Manual Uplink Speed

  • If Automatic Uplink Speed is disabled, this option allows you to set the uplink speed manually. Uplink speed is the speed at which data can be transferred from the router to your ISP. This is determined by your ISP. ISPs often specify speed as a downlink/uplink pair; for example, 1.5Mbps/284kbps. For this example, you would enter “284.” Alternatively you can test your uplink speed with a service such as www.dslreports.com. Note however that sites such as DSL Reports, because they do not consider as many network protocol overheads, will note speeds slightly lower than the Measured Uplink Speed or the ISP rated speed.

Connection Type:

  • By default, the router automatically determines whether the underlying connection is an xDSL/Frame-relay network or some other connection type (such as cable modem or Ethernet), and it displays the result as Detected xDSL or Frame Relay Network. If you have an unusual network connection in which you are actually connected via xDSL but for which you configure either “Static” or “DHCP” in the WAN settings, setting this option to xDSL or Other Frame Relay Network ensures that the router will recognize that it needs to shape traffic slightly differently in order to give the best performance. Choosing xDSL or Other Frame Relay Network causes the measured uplink speed to be reported slightly lower than before on such connections, but gives much better results.

Detected xDSL or Frame Relay Network:

  • When Connection Type is set to Auto-detect, the automatically detected connection type is displayed here.

  
Traffic Shaping Rule Setup options definitions:
 
A Traffic Shaping Rule identifies a specific message flow and assigns a priority to that flow. For most applications, automatic classification will be adequate, and specific Traffic Shaping Rules will not be required.  Traffic Shaping supports overlaps between rules, where more than one rule can match for a specific message flow. If more than one rule is found to match the rule with the highest priority will be used.

 
Enable:

  • Specifies whether the entry will be active or inactive.

 Name:

  • Create a name for the rule that is meaningful to you.

Priority

  • The priority of the message flow is entered here — 1 receives the highest priority (most urgent) and 255 receives the lowest priority (least urgent).

Protocol:  The protocol used by the messages.


Local IP Range:

  • The rule applies to a flow of messages whose LAN-side IP address falls within the range set here.

Local Port Range:

  • The rule applies to a flow of messages whose LAN-side port number is within the range set here.

Remote IP Range:

  • The rule applies to a flow of messages whose WAN-side IP address falls within the range set here.

Remote Port Range:

  • The rule applies to a flow of messages whose WAN-side port number is within the range set here.

Save/Update:

  • Record the changes you have made into the following list.

Clear:

  • Re-initialize this area of the screen, discarding any changes you have made.

 
Upload speed:

  • The speed at which data can be transferred to your ISP.

Download speed:

  • The speed at which data can be transferred to you from your ISP.

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0

Symptom:

I would like to remotely access and configure a Series 2 CradlePoint router.

Cause:

Ability to remotely access and administrate a CradlePoint router.

Resolution:

  1. Log into the routers administration page (login instructions).
  2. Click on the TOOLS tab.                                                                                                   User-added image
  3. Locate the ADMINISTRATION section.                                                                          User-added image
  4. Place a check in the box next to Enable Remote Admin Login.                                User-added image
  5. Record the Remote Port Number for future use.                                                        User-added image
  6. If you would like to use HTTPS, you can enable that check box now.  NOTE:  If enabling HTTPS allow 30 minutes before accessing the router.                                                                                                                              User-added image
  7. Click Save Settings at the top of the page.                                                                    User-added image
  8. Click Reboot Now then OK  when the confirmation dialog appears.
  9. The CradlePoint router will reboot.                                                                                  User-added image
  10. After the router reboot is complete connect to your CradlePoint for remote web administration.

NOTE:  To access the the router from the internet the IP address must be known.  A DynDNS account or static IP address issued by your cellular carrier or ISP will maintain knowledge of the routers address.

To access the router from the Internet on a computer not on the CradlePoint router’s LAN, enter the [IP address]:[port number] or [DynDNS]:[port number]  into a web browser address bar.  For example:

  • 172.22.96.125:8080
  • my-dyndns-info.com:8080

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written on firmware version 2.0.0

What is PPPoE? Click here to find out.

Symptom:

A DSL/cable/satellite modem with PPPoE authentication required by the ISP will not connect to a CradlePoint router.

Cause:

If DSL/cable/satellite modem uses PPPoE authentication is required by an ISP the PPPoE information needs to be configured in the CradlePoint before a successful connection can be established.  The correct username and password must be obtained from the ISP.

Resolution:

  1. Obtain PPPoE authentication information from the DSL/cable/satellite provider.  Click here for a list of common DSL providers that require PPPoE.
  2. Log into the routers setup page (login instructions).
  3. Click the Basic tab.
  4. Click WAN in gray sub-menu on the left.                                                                                             User-added image
  5. Locate the Connection Type section then change the Internet Connection from Dynamic IP (DHCP) to PPPoE (Username/Password).
  6. Fill in the Username and Password fields with the PPPoE credentials.
  7. Set the Reconnect Mode to Always On.                                                                                             User-added image
  8. Click Save Settings, at the top of the page, then Reboot Now when prompted.
  9. Allow the router to reboot, then connect your PPPoE modem to the Blue WAN port on the CradlePoint.

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If you are not sure what Series CradlePoint router you have, please click here.

This article was written for firmware version 2.0.0.

Symptom:

This article is relevant if you are experiencing one of the two symptoms below:

  1. The content filtering options in a series 2 CradlePoint router has stopped working.
  2. You have an OpenDNS account and would like to configure the router to use it.

Supported CradlePoint routers can be configured to use OpenDNS to filter Web content.  OpenDNS is a third party web filtering service that CradlePoint works closely with to provide this functionality in our routers. A customer can create an account to take advantage of these features such as Shortcuts.

To use this setting, you need to first create an OpenDNS account.  You can create an account at http://www.opendns.com and click on the Create Account link. Follow the onscreen instructions to create an account.


Cause:

OpenDNS has discontinued their free content filtering service as of August 2012. This shouldn’t affect internet access of customers who currently are using OpenDNS, but content filtering will no longer work. If you would still like to utilize the content filtering service provided by OpenDNS, you will need to create an account and add the account credentials into your CradlePoint.

Resolution:

The supported Cradlepoint routers can be configured to use this feature to filter Web content.  OpenDNS is a third party web filtering service that CradlePoint works closely with to provide this functionality in our routers. A customer can create an OpenDNS account to take advantage of OpenDNS features such as Shortcuts.

To use the Custom OpenDNS setting you need to first create an OpenDNS account.  You can create an account at http://www.opendns.com and click on the Create Account link. Follow the onscreen instructions to create an account.

With OpenDNS setup, you are now ready to enter this information into the CradlePoint Router.

  1. Open the Administration pages,
  2. Select ADVANCED and on the left side of the page click on WEB FILTER.
  3. Select the Custom radio button.
  4. In the OpenDNS Network Name: field enter the Network name you created when creating your OpenDNS account.
  5. In the OpenDNS Username: field enter the username you used to login to OpenDNS.
  6. In the OpenDNS Password: field enter the password you use to login to OpenDNS.
  7. In the Verify OpenDNS Password: field re-enter the password you use to login to OpenDNS.
  8. Click the Save button
  9. Click the Reboot button

After reboot, you can take advantage of the additional features that this service provides.

NOTE: It can sometimes take up to 15 minutes for it to take effect.

NOTE: Some Cell carriers and/or ISP’s block these requests to other providers.  If you have waited for 15 minutes and you are still able to access a web page, Cradlepoint and OpenDNS have provided the Enable OpenDNS ISP Filter Bypass Algorithm check Box.  Place a check in the box, Click Save Setting and reboot the router.

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.

Symptom:

Restrict or allow devices to connect to a Series 2 router based on the specific device MAC address.

Cause:

Enhanced Wi-Fi security.

Resolution:

  1. Log in to the administration pages of the CradlePoint router (how to log into Series 2 routers).
  2. Click on the Advanced tab.                                                                                                                 User-added image
  3. Click on MAC ADDRESS FILTER in the gray sub-menu on the left.
  4. In the MAC FILTERING SETUP section click the drop down to see the different MAC Filtering options.  User-added image
  5. Select your desired option from the Configure MAC Filtering Below drop down menu.
    • ALLOW:  allow those computers listed to connect to the network.
    • DENY:  not allow devices listed to connect to the Cradlepoint.
  6. This example selects ALLOW.  Configuring the DENY option is the same.
  7. If you would like the MAC Filtering to apply to wired and wireless clients, place a check in the Filter Wired Clients check box.
    User-added image
  8. In the Add MAC Filtering Rule, ensure the Enable check box is checked.                               User-added image
  9. Enter the MAC address of the device you would like to Allow access, begin with the device you are using to configure the CradlePoint router.
    User-added image
  10. In the Computer Name field enter a unique name for the device for later recognition of the device.
  11. Click the Save button to save this newly created rule.
  12. The rule should now populate in the MAC Filtering Rules section.                                          User-added image
  13. Repeat steps 8 through 12 for each device that you wish to Allow access to.  Devices not listed will not connect to the routers network.

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If you are unsure of your CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.

Cause

Often Cable, DSL, or Satellite modems use the same IP Address as the default IP address on the CradlePoint router.  This causes an IP conflict and requires that the IP address on the CradlePoint router be changed.  Changing the IP Address of the CradlePoint router eliminates the IP address conflict.  Another issue that can occur on the CTR500 is an incorrect Ethernet port mode setting on the router’s single Ethernet port.

Resolution

  1. Log in to the administration pages of the CradlePoint router, if you are unsure how to do this click here.
  2. Click the  BASIC tab, then click on NETWORK in the gray sub-menu on the left.
  3. Change the Router IP Address to 192.168.5.1      User-added image
  4. Click Save Settings at the top of the page, then click Reboot Now when prompted.
  5. Reconnect to the router using the new IP Address (http://192.168.5.1) after the reboot.
  6. Log back into the router, click the BASIC tab, then click WAN in the gray sub-menu on the left..
  7. Locate the Ethernet Port Mode section then change the mode from LAN to WAN.
  8. Locate the WIRED WAN SETTINGS section, then in the Dynamic IP (DHCP) Internet Connection Type sub-section, click Clone Your PC’s MAC Address.                                            User-added image
  9. At the top of the page, click Save Settings and then click Reboot Now when prompted.
  10. Unplug the power cord from the modem and CradlePoint router.  NOTE:  Some modem have a battery, if so remove nd replace the battery while the power cord is unplugged.  Plug the power cord back into the modem then wait approximately 30 seconds then reconnect the power cord to the CradlePoint router.
  11. Establish a connection between the computer and CradlePoint router then open a web browser, the browsers default page should load.

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If you are unsure of your CradlePoint Series or Model number, please click this link.

This article was written based on firmware version 2.0.0

To establish an Access Point Name (APN) on your Series 2 CradlePoint router, please follow the steps below:

Note: You will need obtain the correct APN to use with your cellular carrier and modem prior to starting these steps.  Please contact your cellular carrier to obtain the correct APN.

Access Point Name (APN) setup Procedure:

  1. Log into your router admin pages from an Internet Browser (Firefox, Internet Explorer, Google Chrome). If you are unsure how, please click here.
  2. Go to the Modem tab along the top.
  3. Then click Settings along the left side.
  4. Find the box titled Modem Specific Settings. User-added image
  5. Change the Modem Interface drop-down box to the port your modem is plugged into.
  6. Find the Section labeled Access Point Name (APN). If there is a blank box next to it, enter the APN provided by your cellular carrier into the box.
  7. If there is not an entry box, click Manual Entry.
  8. In the box that appears below Manual Entry input the APN provided by your cellular carrier.User-added image
  9. Then go back to the top of the page, click Save Settings and then Reboot Now.
  10. You may need to unplug and then replug your modem from the power source after the reboot.
  11. After the CradlePoint reboots, you should be able to access the Internet from a connected device.

Permalink


If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.

Overview:

All computers/devices that connect to a network get an IP Address (an IP Address is a number used to identify the specific device. Think “street address”).  Computers can acquire this IP address one of two ways:

  1. They assign one to themselves.
  2. They can choose to get one from the router itself.

Every time a computer disconnects/reconnects to the router, or turned off/on a new IP address is assigned to it by the router.  Any port forwarding/remote access rule in the router is based on the computer’s IP address.  Using port forwarding/remote access rules the computer in question is required to be assigned the same IP address assigned from the router.  DCHP Reservations provide this functionality.

Things to do before configuration:

  1. Make sure the router firmware is up to date (to check your firmware version, please click this link).
  2. Make sure the device you want to set up the reservation for is turned on and connected to the router via Wi-Fi or Ethernet.
  3. You will need to know the CURRENT IP Address of the device you want to set up a reservation for.

How to set Up:

  1. Log into the routers administration page (login instructions).
  2. Click the “BASIC” tab at the top, then to “DCHP” on the gray sub-menu on the left.   User-added image
  3. Locate the ADD DCHP RESERVATION section.                                                              User-added image
  4. Check Enable and under Computer Name click on the drop down menu and select the name of the device.
  5. The IP address and MAC address field should auto-fill.
  6. Click Save.
  7. Scroll to the top and click Save Settings.

The CradlePoint router will now only issue the reserved IP to the device (MAC address) that is associated with the rule.

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If you are not sure what series and model CradlePoint router you have, please click here.

This article was written based upon the 2.0.0 firmware version.


Overview:

Most (but not all) Series 2 CradlePoint routers can connect to more than one Internet (WAN) source.  If you have more than one WAN source available priority of the connections  can be configured and the CradlePoint will automatically switch over to the next available WAN connection upon failure of the defined primary WAN source.

For example, with two available WAN sources a wired Ethernet connection (DSL, cable, satellite, T1, etc.) as well as a USB cellular data modem.  By default, the CradlePoint router will use a wired connection as the primary connection; if the wired connection fails the router will switch to the cellular modem as the WAN source.  Several CradlePoint routers allow for multiple cellular modems and/or multiple wired WAN connections it is possible to specify the order WAN connections.  Additionally the CradlePoint router can be configured to actively ping a target computer to check the Ethernet WAN connection state.
 

Directions:

NOTE:  Before configuration of Failover and Failback features verify that the WAN connections are working independently.

  1. Log into the administrative console, the default location is http://192.168.0.1 Click here if you are unsure how to access the administration pages.
  2. Click the ADVANCED tab then select FAILOVER/LOAD BALANCE from the gray sub-menu on the left.  For routers without the Load Balancing feature, this option is called FAILOVER.                                                                                                                                                                  User-added image
  3. Place a check mark next to Enable in the ETHERNET WAN FAILURE DETECTION section.            User-added image
  4. The FAILOVER/LOAD BALANCE page displayes the priority and status of all available WAN interfaces.  In this example, the CradlePoint MBR1200 has a wired Ethernet connection attached to the Blue WAN port, a Sprint Sierra Wireless 250U 3G/4G modem in USB slot 1, and a Verizon Novatel MC760 3G modem in USB slot 2.                                                                                                                                               User-added image
  5. The Ethernet port (shown in green) is currently connected WAN source.  The cellular modems are in Ready state and available in case the Ethernet connection fails.  Since Enable Failback under ETHERNET WAN FAILURE DETECTION is not enabled, the router will not automatically reconnect to the primary connection when it becomes available.
  6. Without specifying a ping target, the router will automatically ping the remote gateway IP address.  Since it is possible for the gateway IP address to provide a ping response while not connected to the Internet set the CradlePoint router to ping a specific target on the Internet.  The Enable Failback option allows the router to re-connect to the Ethernet WAN connection once it becomes available again.
  7. In this example, the ETHERNET WAN FAILURE DETECTION has been set to send a ping to the IP address 8.8.8.8 (Google’s public DNS servers) every 30 seconds.  If the CradlePoint is unable to receive a ping response from 8.8.8.8, it will automatically failover to the next available connection.  Because Enable Failback is checked the CradlePoint router will automatically fail back to the Ethernet connection once it  receives a ping response from 8.8.8.8.User-added image
  8. To change the failover priority for attached WAN interfaces, use the red Priority arrows in the WAN INTERFACES section to move a device.   This example shows that the Verizon MC760 modem has been moved to a higher priority than the Sprint 250U modem.  This setting will ensure that if the wired Ethernet connection fails that the CradlePoint router will use the Verizon MC760 modem next.  User-added image
  9. For CradlePoint routers that support Load Balancing, it is possible to have multiple cellular modems connected with an Ethernet connection.
  10. Under WAN LOAD BALANCING the Load Balance Mode change to Enabled load balance with any WAN interface then all available modems will become established.                                                                                                               User-added image
  11. After enabling, Load Balancing the modems previously showing Ready will now show Established.   User-added image
  12. Click Save Settings at the top of the page.                                                                   User-added image
  13. If prompt reboot choose Reboot Now.

 
 
NOTE:  CradlePoint routers that do not support the Load Balancing feature will not be able to use more than internet connection at the same time. 

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If you are unsure of your device’s CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0 on a Series 2 CradlePoint.

Symptom:

The time and date need to be changed in the router.

Cause:

This feature is important if you are setting up rules in the router to function at certain times of the day. For example, schedules to filter the Internet during certain times of the day or schedules for when the router should send emails of your current log files.

Directions:

Follow these steps to setup the time and date.

1. Connect to a CradlePoint router. (for instructions on connecting a computer to a router click here.)

2. Log into the CradlePoint router at http://192.168.0.1 (for help accessing the setup pages click here.)

3. Once logged in select the TOOLS tab.

4. Next select TIME from the left hand side menu.

5. In the Time Configuration box set the Time Zone setting to your current time zone.

6. If you are in an area that uses daylight savings, make sure to check the Enable Daylight Savings box.

After entering the settings in the Time Configuration box, you can choose to have the router set the time automatically through the Internet or you can choose to set it manually. Below are the steps for each method.

Automatic via Internet

1. Check the Enable NTP Server, and place a check in the Automatic Time Configuration box.

2. Select an NTP Server from the drop down box that is inline with the NTP Server Used setting.

3. Select Save Settings at the top of the page and if prompted select the Reboot Now option.

The next time the router connects to the Internet it will automatically update your time and date on the router.

Manually

1. Make sure the Enable NTP Server, make sure the Automatic Time Configuration box is NOT checked.

2. In the Set the Date and Time Manually box set the settings for your current location or click the Copy Your Computers Time Settings to automatically set the settings from your computers current settings.

3. Select Save Settings at the top of the page and if prompted select the Reboot Now option.

The router is now set with your time and date settings.

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.2.1.

Description:

A Virtual Private Network (VPN) is a virtual private network that interconnects remote (and often geographically separate) networks through primarily public communication infrastructures such as the Internet.  This article explains how to set up a basic IPSEC VPN-terminated tunnel between two CradlePoint MBR1200 routers when the connections on both routers are configured with publicly routable IP addresses.

These directions assume that you are using a static IP address on both sides of the IPSEC tunnel.  If one or both routers are configured with a dynamic publicly routable IP address using a dynamic DNS service, use the dynamic DNS hostname instead of the static IP address and make sure that “Aggressive Mode” is checked.

For assistance configuring Series 3 CradlePoint routers, refer to VPN setup example for static IP address connectionsVPN setup example for dynamic IP address connections,” VPN NAT-T setup

Before getting started, first make sure that both CradlePoint routers are online and are properly obtaining static IP addresses from your ISP(s).  Additionally, you will need to make sure that the local networks of the routers do not match.  For example, if Router #1 is already set up using the default network of 192.168.0.1, you would want to change Router #2’s local network to use a different private network (such as 192.168.100.1 or 172.16.0.1).  For assistance changing the local IP address of the CradlePoint MBR1200 router, please refer to this article: How to change the router’s local IP address.

For maximum compatibility, we also recommend making sure that the CradlePoint routers’ firmwares are upgraded to the most recent version.  The most recent CradlePoint firmware files can always be downloaded from http://www.cradlepoint.com/firmware.

Directions:

After verifying that both CradlePoint routers are online with routable static IP addresses, and after verifying that both routers have been configured on different local subnets, the directions below will help configure a VPN tunnel between the two routers.

This is an example setup where both routers have routable static WAN IP addresses.  Computer #1 is connected behind Router #1 and Computer #2 is connected behind Router #2.

Router #1 Setup
LAN IP address:                   172.16.20.1
LAN subnet mask:               255.255.0.0
WAN IP address:                  [the static IP address on router #1]
Computer #1:                        172.16.123.106

Router #2 Setup
LAN IP address:                   192.168.0.1
LAN subnet mask:               255.255.255.0
WAN IP address:                  [the static IP address on router #2]
Computer #2:                        192.168.0.199

A typical VPN tunnel between these routers would allow Computer #1 (and other computers getting addresses from Router #1) to be able to connect directly to Computer #2 (and other computers getting addresses from Router #2) using a secure tunnel across the unsecure public Internet.

Router #1 VPN configuration Steps:

1.    [Router #1] Log into the CradlePoint’s admin console on Router #1.

 2.    [Router #1] Click “TOOLS” -> “IPSEC VPN”

 User-added image

 3.    [Router #1] Enter your IPSEC policy into the “ADD IPSEC POLICY” section.

Give the tunnel a unique (to that router) Name
Leave the Remote Identity field blank.  The default settings for the Hash AlgorithmCipher AlgorithmDH GroupPhase 1 & 2 Key Lifetimes should work fine when connecting to another MBR1200.  Any other settings should also work as long as both sides are configured the same.

Choose a Pre-Shared Key for the IPSEC tunnel.  Both routers will need to have the same Pre-Shared Key.

If both routers connect to the Internet with static IP addresses, disable Aggressive Mode.  If one or the other router connects using a dynamic DNS hostname, leave Aggressive Mode checked.

Leave Perfect Forward Secrecy (PFS), and Dead Peer Detection enabled, as well as the timeout values below.

After entering your settings, click “Add Policy” to add the policy to the IPSEC POLICY LIST.

 User-added image

 4.    Once your IPSEC policy has been added, click Save Settings at the top of the page, then click Reboot Now.

Router #1 is now configured to connect to the IPSEC VPN tunnel.  Now you will need to set up Router #2 with the corresponding settings.

Router #2 VPN configuration Steps:

1.    [Router #2] Log into the CradlePoint’s admin console on Router #2.

2.    [Router #2] Click TOOLS in the red bar, and then IPSEC VPN

User-added image

3.    [Router #2] Enter your IPSEC policy into the ADD IPSEC POLICY section.

Give the tunnel a unique (to that router) “Name.”

Again, leave the Remote Identity field blank.  The default settings for the Hash AlgorithmCipher AlgorithmDH GroupPhase 1 & 2 Key Lifetimes should work fine when connecting to another MBR1200.

Use the same Pre-Shared Key that you entered into Router #1.

If both routers connect to the Internet with static IP addresses, disable Aggressive Mode.  If one or the other router connects using a dynamic DNS hostname, leave Aggressive Mode checked.  Both routers will need to have the same setting.

Again, leave Perfect Forward Secrecy (PFS), and Dead Peer Detection enabled, as well as the timeout values below.

After entering your settings, click Add Policy to add the policy to the IPSEC POLICY LIST.

User-added image

4.    Once the VPN tunnel has been configured and enabled, any traffic bound for the “remote network” will be sent across the VPN rather than being handled locally.  You can view the status of the IPSEC VPN tunnel at STATUS in the red bar, and then IPSEC VPN.

Note:

This example VPN shows how to make local networks available across a VPN.  If you need to have other local or public networks routed across the VPN, these networks will need to be added into the “Remote Gateway” settings for the router sending the traffic across the VPN.

For example, if the “Remote Gateway” in Router #2’s VPN configuration was changed from 172.16.0.0/255.255.0.0 to 0.0.0.0/0.0.0.0, this would force all Internet traffic coming from Router #2 to be sent across the VPN rather than being handled by Router #2’s WAN source.

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If you are unsure of your CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.


Symptom

Unable to access the internet with a WiMAX modem connected to the CradlePoint router.


Cause

Each cellular carrier uses a slightly different network configuration for their WiMAX modems.


Resolution

  1. Log into your router’s setup pages. If you are unsure how, click here.
  2. Go to the “Modem” tab along the top, then click “Settings” along the left side.
  3. Find the box titled “Modem Specific Settings”                                                                                                                                       User-added image
  4. Change the drop-down menu for “Modem Interface” to the Interface your modem is plugged into.
  5. Scroll down to the “WiMAX Settings” section and change the drop-down menu for “Carrier” to the carrier you are using.User-added image
  6. Then go back to the top of the page, click “Save Settings” and then “Reboot Now

Allow up three minutes for the modems initial connection after the router reboot.  If the modem does not connect after three minutes, unplug your modem from the router and then replug the modem to force the modem to reinitiate its connection cycle.  

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If you are unsure of your CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0

Symptom
You are unable to access the internet with a Cable, DSL or Satellite modem connected to a CradlePoint router.


Cause

Some Cable, DSL, or Satellite modems use the same default IP address as the CradlePoint router.  This causes an IP conflict when connecting the router to the modem.  Changing the CradlePoint router’s IP address will eliminate this IP address conflict.


Resolution

  1. Disconnect the Ethernet cable from the Cable/DSL modem from the CradlePoint router, if connected.
  2. Log into the router’s setup page. If you are unsure how, click here.
  3. Click the BASIC tab, then click WAN in the gray sub-menu on the left.
  4. In the WIRED WAN SETTINGS section, locate the Dynamic IP Internet Connection Type area, then click Clone Your PC’s MAC Address.                                                                                                                                        User-added image
  5. Click Save Settings at the top of the page, then click Reboot Later or Continue when prompted.
  6. Click NETWORK on the gray sub-menu on the left.
  7. Locate the NETWORK SETTINGS section then change the Router IP address to 192.168.50.1.                        User-added image
  8. Click Save Settings at the top of the page, then click Reboot Now when prompted.
  9. Unplug the power cables from both the Cable/DSL/Satellite modem and CradlePoint router.
  10. Plug the Cable/DSL/Satellite modem power back in and wait approximately 30 seconds for the modem to boot, stabilize, and connect to the ISP.
  11. After the modem connects to the ISP, plug the Cable/DSL modem Ethernet cable back into the blue port on the CradlePoint router.
  12. Reconnect the power cord for the CradlePoint, allow approximately 30 seconds for the router to boot and stabilize.
  13. Reconnect a computer to the CradlePoint, via Ethernet or Wi-Fi. The internet should now be available.

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.2.1

Symptom:

IP address conflict.

Cause:

Connecting the CradlePoint router to existing networks or some modems may cause an IP conflict.  This requires that the default CradlePoint router IP address be changed.

Resolution:

  1. Log into the routers setup page (login instructions).
  2. Click the BASIC tab then select NETWORK from the gray sub-menu on the left.                      User-added image
  3. Locate the NETWORK SETTINGS section then change the Router IP Address to 192.168.1.1 (or any IP address you prefer). User-added image
  4. Click Save Settings”at the top of the page then click Reboot Now if prompted                       User-added image

Note:  After changing the default router IP address you will now need to access the CradlePoint’s administrative console using the new address, as well as refresh the IP address on your computer or device by disconnecting from the CradlePoint and reconnecting.

 

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If you are unsure of your CradlePoint series of Model number, please click here.

This article was written based on firmware version 2.0.0.


Symptom:

You need to restore your CradlePoint back to factory default settings.

Note: This document is intended for Series 2 routers if you are able access the setup pages.  If you are unable to access the setup pages, please consult this link for instructions on how to hard reset your CradlePoint.


Cause:

You need to reset the software of your CradlePoint router.


Resolution:

  1. Connect to your router via Wi-Fi or Ethernet Cable
  2. Login to your router’s setup pages (click here for instructions) from an internet browser (Firefox, Google Chrome, Internet Explorer)
  3. Go to the “Tools” tab
  4. Go to “System” on the left hand side
  5. Click the “Restore Factory Defaults” button.                                                                            User-added image
  6. Click “OK” to the message “Are you sure you want to reset the device to its factory default settings? This will cause all current settings to be lost” if you are sure you would like to restore now.
  7. Once the CradlePoint is finished automatically rebooting, it will be back to factory default settings.

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.

Description:

DNS servers provide resolution for a domain name, like google.com, to the actual Internet IP address that the domain represents, like 173.194.33.32.  If your computer is not properly communicating with a DNS server, most programs that use the Internet will not work properly.  The CradlePoint router can be configured to always connect to the same DNS specified DNS server.  Manually specifying DNS servers in the CradlePoint router ensures that connected computers will always use the specified DNS servers rather than automatically receiving this information from the ISP

Directions:

  1. Log into the routers setup page (login instructions).
  2. Select  the BASIC tab then select WAN from gray sub-menu on the left.                                   User-added image
  3. This step varies depending on the Internet connection type, wired wan connection (like DSL & cable modems) versus USB cellular modem.
    1. Wired wan connection:
      1. Locate the WIRED WAN SETTINGS section.
      2. In the DNS Settings sub-section, change DNS Address to Use the following DNS servers.
      3. Set the Primary DNS Server to 8.8.8.8 (or any DNS server).
      4. Set the “Secondary DNS Server” to 8.8.4.4 (or any DNS server).
      5. Click Save Settings at the top of the page.
    2. Cellular USB/ExpressCard/PCCard modem:
      1. Under MODEM WAN SETTINGS section change the Modem Interface to the slot your modem is plugged into.
      2. In the DNS Settings section, change DNS Address to Use the following DNS servers.
      3. Set the Primary DNS Server to 8.8.8.8 (or any DNS server).
      4. Set the Secondary DNS Server to 8.8.4.4 (or any DNS server).
      5. Click Save Settings at the top of the page.                                                                   User-added image
  4. At the REBOOT NEEDED prompt, choose Reboot Now.                                                                          User-added image

After the CradlePoint router reboots, any devices connected the interface you applied the changes to will now use the manually assigned DNS servers instead of the servers automatically provided by the ISP.

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.2.1.

Description:

Typically all computers connected to a router are protected by the router’s firewall.  To allow a computer on the Internet to connect through the router to a specific computer it is necessary to either manually forward the required ports, Port Forwarding on a Series 2 CradlePoint, or place the device/computer on the CradlePoint’s Demilitarized Zone (DMZ).

The CradlePoint’s routers DMZ opens all ports that are not already reserved and passes them to a single device/computer attached to the routers LAN.  This essentially places the device/computer outside the CradlePoint’s firewall.  This setting is often used to allow gaming consoles to host online games.

Any port forwarding rules or enabled administrative ports have a higher priority than the DMZ rule.

Directions:

Before adding a computer to the DMZ it is important to ensure that the device/computer is always assigned the same IP address from the Cradlepoint router.  To ensure that the device/computer is always assigned the same IP address from the Cradlepoint router Add a DHCP reservation on a Series 1 or 2 CradlePoint).  Verify that the device/computer receives the correct IP address from the router.

  1. Log into the routers setup page (login instructions).
  2. Click the ADVANCED tab then FIREWALL in the gray sub-menu on the left.                             User-added image
  3. Locate the DMZ HOST section then Enable DMZ.
  4. Choose the computer from the Computer Name drop-down or manually enter the device/computer and IP address into the DMZ IP Address field.              User-added image
  5. Click Save Settings at top of the page then click Reboot Now when prompted.                     User-added image

The device/computer is now outside of the routers firewall.  Any connection originating from the Internet that does not have an applicable port forwarding rule will be passed directly to the device/computer in the DMZ.

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This article is for the products listed below on the 2.0.0 firmware version.

Description:

The CradlePoint MBR90, MBR900, MBR1000, MBR1100, and MBR1200’s WiFi light normally remains lit whenever the router is broadcasting a wireless network.  If you are unable to see the CradlePoint’s wireless network from any wireless device performing a site survey, take a look at the router’s “WiFi” LED.

MBR90/MBR900:
User-added image

MBR1000/MBR1100:
(Note: on some versions this LED is labelled “WLAN” instead)
User-added image

MBR1200:
User-added image

Resolution:

If this LED is not lit, this means that the CradlePoint’s wireless radio is not broadcasting a wireless network.  There are two common reasons this light may not be lit.  If you would like to connect wireless devices to the CradlePoint’s wireless network, but this light is not lit, follow these steps.

  1. Each of these models of CradlePoint has a small switch on its side for turning the wireless radio on or off.  Make sure this switch is set to | (line) to enable wireless.

MBR90/MBR900:
User-added image


MBR1000/MBR1100:
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MBR1200:
User-added image


If moving this switch to | does not make the WiFi LED light up, it is likely that the wireless radio has also been disabled from inside the router’s admin console.  You will need to connect to the CradlePoint using an Ethernet cable.

  1. Log into the CradlePoint’s admin console (at http://192.168.0.1 by default).
  2. Click on BASIC in the red bar and then WIRELESS (WI-FI) in the left columnUser-added image
  3. Place a check mark next to Enable Wireless Radio.  Click Save Settings to save your changes, and then click Reboot Now.User-added image

After making this change, the CradlePoint’s wireless LED should be lit, and nearby computers should be able to see the CradlePoint’s SSID when performing a site survey.

Note:

If the wireless LED still fails to light up after making this change, perform a factory reset of the CradlePoint by following these directions: http://knowledgebase.cradlepoint.com/articles/Support/Factory-Reset-your-CradlePoint.

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If you are unsure of the Series and model of the CradlePoint router, click here.

Symptom:

When using the Internet Access User Login feature, some computers will have trouble and keep reporting “Session Timeout.” This can occur on the Administration Login page but occurs less frequently.


Resolution:

Check and make sure your firmware is up to date! Use the following article if you need help doing this.

Updating the Firmware on Your Series 1 or 2 CradlePoint Router

If your firmware is up to date and you are still having this timeout error issue, then follow the options below.

Option 1:

Use another web browser, i.e. Mozilla FireFox, Google Chrome, Safari, Opera, etc.

Option 2:

When presented with the option to view the error by pressing cancel, press cancel. When you see the error pop up, press the “X” button to close the window and you can then successfully navigate the admin pages.

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If you are not sure what Series CradlePoint router you have, please click here.

This article was written based upon firmware version 2.0.0.

Symptom:

Wireless (WiFi) network is unsecure; I am  worried someone may be able to access my internet and/or devices.

Cause:

Series 1 & 2 CradlePoint routers do not ship with Wireless (WiFi) security enabled by default.

Resolution:

Wi-Fi security is suggested by CradlePoint. Wireless security helps prevent users from connecting devices to your router unless they have your wireless security password.

Wireless Security – Wizard

  1. Log into the administrative console. The default location is http://192.168.0.1  Click here if you are not sure how to access the administration pages.                                                                                                        User-added image
  2. Go to the BASIC tab, click WIZARD in the left-hand columnUser-added image
  3. Select the Launch Setup Wizard, click Next on the following screen.
  4. Set your Time Zone from the drop down menu and select Next                                                                 User-added image
  5. Uncheck the Require User Login box
  6. Select the Security Mode you would like to use. (CradlePoint recommend Better), then click Next               User-added image
  7. Set the Wireless Security Password you would like to use, click Next                                                       User-added image
  8. Click Save on the Setup Complete page. Click Ok on the box that appears.                                                User-added image
  9. Finally click Reboot Now.  Once the router has rebooted, the Wireless (WiFi) will be secure.                        User-added image



Wireless Security – Manual

  1. Log into the administrative console. The default location is http://192.168.0.1  Click here if you are not sure how to access the administration pages.                                                                                                         User-added image
  2. Go to the BASIC tab, click on WIRELESS (WiFi) in the left-hand column User-added image
  3. Scroll down to WIRELESS SECURITY MODE, select WPA-PersonalUser-added image
  4. In the WPA Mode drop-down, make sure Auto (WPA or WPA2) is selected.  Set the Cipher Type to TKIP and AESUser-added image
  5. Enter a Pre-Shared Key (This needs to be 8-63 characters in length and will be your Wireless (WiFi) Password)User-added image
  6. Scroll up the page and click Save Settings                                                                                                User-added image
  7. Click Ok on the box that appears
  8. Click Reboot Now                                                                                                                                    User-added image
  9. After your router is completely rebooted connect your PC to the router.

For basic instructions on how to connect a computer to a CradlePoint router refer to this article

How to Connect a Computer to a CradlePoint Router

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0


Symptom: 

Limited wireless range, WiMAX modem connection issues, Wi-Fi connection drops on a Series 2 CradlePoint router.


Cause:

Possible radio interference on the Wi-Fi channel that CradlePoint router is broadcasting on.


Resolution:

  1. Log in to the administration pages of the CradlePoint router (how to log into Series 2 routers)
  2. Once you are logged in click on the BASIC tab.                                                           User-added image
  3. Click WIRELESS (WIFI) in the sub-menu on the left.                                                  User-added image
  4. In the box labeled Wireless (WIFI) Network Settings, un-check the box next to Enable Auto Channel Scan.     User-added image
  5. The Wireless Channel drop down will now allow you to select with channel you want the wireless radio to broadcast on. User-added image
  6. Scroll to the top of the page and click Save Settings.                                                 User-added image
  7. You will receive a warning from the CradlePoint router, click Ok.  This will cause your router to reboot.

You have successfully changed the Wireless Channel on the CradlePoint router.  Test your wireless network for possible improved performance.  If performance is not improved repeat these steps choosing a different Wi-Fi channel.

NOTE:  If changing the Wi-Fi channel to improve WiMAX 4G connection characteristics use channel 1 for best results.

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Overview:

This article explains what you need to do to get your MC100W Business Grade Modem to work in your CBA750.

Directions:

  1. Prior to activation, you will want to ensure that the CBA750’s Firmware and WiMax modem driver are up to date. Please review the following article for information on updating the firmware and WiMax modem driver located here.
  2. Once the firmware and WiMax driver are up to date you are ready to proceed with activation of the modem. Please review the following article for information on registering and activating your MC100W modem.
    Using Sprint Service please consult this Link.
    Using Clearwire (Clear) Service consult this Link.

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If you are not sure what model CradlePoint router you have, please click here.

This article was written based upon firmware version 2.0.0.


Overview:

In areas where the 4G (LTE) signal is low, unavailable, and/or unstable the modem may constantly change between a good 3G connection and unusable 4G connection.  While the modem disconnects from 3G service and attempts the 4G connection the internet is not available.  By default the CradlePoint router is set to have the modem connect to the highest speed network available.  This scenario is common in fringe 4G coverage areas.  In such a case, it is advised to restrict a Verizon 3G/4G (LTE) modem to a 3G connection only to eliminate these issues.


Directions:

It is advised that your router has the most recent Firmware release loaded.  For instructions to check the router Firmware version see How to check Firmware version and How to Update Series 2 Firmware.

  1. Log into the administrative console, the default location is http://192.168.0.1 Click here if you are unsure how to access the administration pages.
  2. Click the MODEM tab then select SETTINGS from gray sub-menu on the left.                                             User-added image
  3. Locate the MODEM SPECIFIC SETTINGS section then select the correct Modem Interface from the drop-down menu. User-added image
  4. In the LTE Multi Mode Settings sub-section change Connect Mode to Auto 3G (3G or less)User-added image
  5. Click Save Settings at the top of the page.                                                               User-added image
  6. When prompted select Reboot Now.                                                                         User-added image


After the router reboots the CradlePoint router will restrict the Verizon 3G/4G modem connection to 3G EVDO speeds (or lower if necessary).

Note:  If 4G (LTE) signal becomes available or change to a location where 4G (LTE) signal is available you may want to change this setting back to 4G(auto).

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If you are unsure of the CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.

Description: 

By default, the CradlePoint router will attempt to connect to the highest speed network available.  If using a 3G/4G WiMAX modem in an area where only a 3G signal is reliable or available the CradlePoint will disconnect from 3G and attempt, unsuccessfully, to connect to the 4G WiMAX network.  While this connection is attempted, the Internet will be unavailable through the modem and router. For this reason, it may be necessary to set the CradlePoint router to connect only to 3G to avoid the connection interruptions due to any possible 4G connection attempt.

3G/4G WiMAX modems from these carriers may require this change:

  • Sprint
  • Clear
  • BridgeMAXX
  • Time Warner Cable
  • Comcast
  • Xohm
  • Rover

Directions:

It is highly recommended to update to the CradlePoint routers most recent firmware and WiMAX driver version,  How to Update Firmware.

  1. Log into the routers administration page (login instructions).
  2. Click the MODEM tab then select SETTINGS from the gray sub-menu on the left.                                        User-added image
  3. Locate the MODEM SPECIFIC SETTINGS section then select the Modem Interface drop-down to the slot that your modem is connected to.                                                                                                                                User-added image
  4. Locate the Dual WiMAX/3G Settings sub-section and change Connect Mode to 3G Only                               User-added image
  5. Click Save Settings at the top of the page then click Reboot Now when prompted.                                           User-added image

After the router reboots, only the 3G connection will connect, and the 4G connection will be disengaged.

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If you are not sure what model CradlePoint router you have, please click here.

This article was written based upon firmware version 2.0.0.

Description:

The DEVICE INFO page of the STATUS tab shows many of the settings saved in the CradlePoint’s administrative console.  This article will go through each setting and explain what each setting is used for.

Directions:

  1. Log into the CradlePoint’s administrative console.  The default LAN IP address is http://192.168.0.1.
  2. If not already there, click on STATUS and then DEVICE INFO in the left-hand column
User-added image



GENERAL section:

User-added image

Time:
The current time of the router, based on the time zone selected.  This time will not be correct unless the time zone has been set, and that the router is online to reach the “Network Time Protocol” (NTP) server.
Firmware Version:
The current build version and release date for the firmware currently installed on the router.  You can download the most recent firmware version for your device from http://www.cradlepoint.com/firmware.
WiMAX Version:
Some carriers (like Sprint and Clear) use “WiMAX” for 4G service.  When using these modems, it is necessary for the WiMAX Version to be updated.  This setting is optional for all non-WiMAX carriers, such as Verizon or AT&T.



WAN INTERFACE section:

User-added image

Port:
The interface being used — Ethernet, USB, ExpressCard, or PC Card.
Connection Type:
The type of connection the interface is connecting with — DHCP, PPP, PPPoE, etc.Traffic Shaping:
For capable routers, this indicates whether Traffic Shaping is enabled.Cable Status:
This indicates whether the media state is connected or disconnected.Network Status:
This indicates whether the connection to the remote network is established or not.  While trying to establish a connection, this will show “Establishing.”  If the modem is unable to connect, this will show “Suspended.”

Connection Up Time:
The amount of time that the WAN connection has been online.

Renew & Release buttons:
These buttons will allow you to force the CradlePoint to release or renew its IP address.  Once the IP address has been released, you will be unable to connect until you renew the IP address (to get a new IP address).

MAC Address:
The physical machine access control (MAC) address of the CradlePoint’s wired WAN interface.  This will be a different MAC address than the CradlePoint’s LAN MAC address (below).

IP Address:
The Internet Protocol address the CradlePoint is receiving or specifying from the router it is connecting through.

Subnet Mask:
The subnet mask that specifies the size of the network the CradlePoint’s WAN interface is connected to.

Default Gateway:
The remote gateway that provides the next step out to the Internet from your IP address.

Primary & Secondary DNS Servers:
The primary and secondary domain name servers (DNS) used to translate domain names into IP addresses.



LAN section:

User-added image

MAC Address:
The physical machine access control (MAC) address of the CradlePoint’s wired LAN interface.  This will be a different MAC address than the CradlePoint’s WAN MAC address (above).IP Address:
The local LAN IP address of the CradlePoint.  This can be changed from “BASIC” -> “LAN” if necessary.Subnet Mask:
The subnet mask defines the size of the CradlePoint’s local LAN network.DHCP Server:
The DHCP server allows the router to automatically provide local IP addresses to wired and wireless computers that connect to the CradlePoint.  If the DHCP server is disabled, only computers that are set to manually assign their network settings would be able to connect.



WIRELESS (WI-FI) LAN section:

User-added image

Wireless Radio:
This indicates whether the router’s wireless radio is enabled or disabled.  This can be changed at “BASIC” -> “WIRELESS (WI-FI)”WISH:
This indicates whether Wireless Intelligent Stream Handling (WISH) is enabled.  This can be enabled or disabled from “ADVANCED” -> “WISH.”MAC Address:
The physical machine access control (MAC) address of the CradlePoint’s wireless LAN interface.  This will be a different MAC address than the CradlePoint’s WAN MAC address or wired LAN MAC address (above).Network Name (SSID):
The name of the wireless network.  This is what nearby wireless devices will see when they attempt a wireless site survey.

Channel:
The channel number that the wireless network is operating on.  In the USA there are eleven channels, 1 though 11.  In areas with several nearby wireless networks, it is highly recommended to use a channel that other networks are not using, if possible.

Security Mode:
This indicates the type of wireless security on the wireless network: Open, WEP, WPA, WPA2, etc.

Wi-Fi Protected Setup:
This indicates whether WiFi Protected Setup is enabled or disabled.  This can be changed from “ADVANCED” -> “WI-FI PROTECTED SETUP.”

CURRENT DHCP RESERVATIONS section:

User-added image

This section shows any DHCP reservations already saved in the CradlePoint.  Any device MAC address listed here should always receive the same IP address from the CradlePoint.  You can add, edit, or remove devices from the DHCP Reservations List from the “BASIC” -> “DHCP” page.

In this example, when the device with MAC address 00: 12:34: ab: cd:ef tries to connect, the CradlePoint will always give it IP address 192.168.24.100.

IGMP MULTICAST MEMBERSHIPS section:

igmp.jpg

If IGMP is enabled, this section will display all multicast groups of which any LAN devices are members.  This can be changed under “ADVANCED” -> “NETWORK.”

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If you are unsure of your CradlePoint series of Model number, please click here.

This article was written based on firmware version 2.0.0.

Overview:

This article explains how to enable web access logging for connected clients.  Enabling web access logging will display the websites visited by a specified host on your network in the router’s logs.

Instructions:

Enabling Web Access Logging

  1. Log into the routers administration page (login instructions).
  2. From the user interface click on the ADVANCED tab
  3. Click the ACCESS CONTROL link on the leftadv-access contorl.jpg
  4. Check the box next to Enable Access Control
  5. Click Add Policy
  6. This will give you a list of steps to configure access control. Click Next
  • Choose a unique name for your policy, and then click Next
acstep1.jpg
  • Chose a schedule to apply this policy, and then click Next.
acstep2.jpg
  • Specify a name of the client that you want to log web access.  You can specify it with its IP address, its MAC address, or you could apply the policy to all connected devices by selecting “Other Machines.”
acstep3.jpg
  • Click the OK button, then click Next
  • Select the method for filtering.  To enable Web Logging only select Log Web Access Only
acstep4.jpg
  • Click Save

Once the settings are saved,  you can view the web access log by clicking on the STATUS tab at the top of the configuration pages, then clicking the LOGS link on the left.

User-added image

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If you are not sure what Series CradlePoint router you have, please click here.


Symptom:

Have forgotten or do not know the default password to the CradlePoint setup pages, or I have forgotten the default password for the “Internet Access Hosted By CradlePoint” page.
 

Cause

I just purchased my router, I need to log into the router’s administration pages, I need to connect a new device to my router.


Resolution

The default password is the last six characters of the router’s WLAN Mac address (located on the bottom of the router).  The password is case sensitive, make sure the letters are lowercase and the zeros are zeros not the letter “O”.

Your default admin and user login password is the last 6 characters of the MAC address listed on the product label of the router. This is also refered to as your “Administration Password”.  For example, the default password from the label shown below would be 092a60.  This password is not the PIN for the router, if you are being asked for a PIN when connecting to wireless see the article on Windows Vista/7 asks for Pin. 

productlabel-mac-address.jpg
Note:  Passwords are case sensitive and all letters must be entered as lowercase.

Note: Passwords are restricted to between 8 and 15 characters in length.

If the default is not working, you may need to reset the router.

CradlePoint routers are secure in two ways:

  • A unique default password is printed on the product label of every router.  If you have a PHS300, the product label is located underneath the battery in the battery compartment.  You will use this password to access the Administration pages to make configuration changes to your router.  You can change the default password in the SETUP WIZARD after first logging in with the last six characters of your MAC address.

 

  • Series 1 & 2 CradlePoint routers come with a firmware-enabled featured called Require User Login.  When this feature is enbled, the first time any new connected device opens a web browser, they will be presented with the User Login screen.  The default password for the User Login is the same as your default password, which is the last six characters of the MAC address.  This page can be modified using BILLBOARD customization, and you can establish a custom password.  However, many WiFi-enabled devices do not have the ability to enter a password in a browser and won’t connect correctly.  How Do I Disable the User Login Feature?

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If you are not sure what Series CradlePoint router you have, please click here.

This article is written based on the 2.0.0 series 2 firmware version.


Description:

Periodically cellular carriers will release “Firmware Update Management Object” (FUMO) and/or “Preferred Roaming List” (PRL) updates for their supported modems.  Normally these updates must be performed with the modem plugged directly into the computer, but for certain modems the CradlePoint router can perform these updates directly.

You will want to verify whether the CradlePoint firmware you are using supports FUMO and/or PRL updates.  Either refer to the firmware release notes for your router to see if your modem supports these updates or else you can just perform the update steps below to see if the update options are available.  If the update options are not available, then the firmware version you are using on the CradlePoint does not support FUMO or PRL updates for that modem.

This article describes the process to update a modem’s FUMO or PRL while the modem is connected to a Series 2 Cradlepoint router.  


Directions:

  1. Log into the routers administration page (login instructions). 
  2. Click on MODEM in the red bar and INFO in the left column.
  3. In the MODEM DIAGNOSTICS section, you will  find the current firmware version (FUMO) and PRL versions.      User-added image
  4. Click on UPDATE on the left side.                                                                                                      User-added image
  5. If the CradlePoint supports FUMO and/or PRL updates for the modem you are using, you will see a DEVICE section like the picture below.                                                                          User-added image
  6. If the modem supports firmware (FUMO) updates, you will see the Auto Configuration section.  To update the modem’s firmware, clickInitialize.                                                                                     User-added image
  7. You will see a confirmation message stating that the update may take up to ten minutes.  Click OK to begin the modem firmware upgrade process.                                                                                                                          User-added image
  8. If the firmware updated successfully, you will see this window.  Click OK to continue.                                       User-added image
  9. Now that the FUMO update has been completed, below Preferred Roaming List (PRL) Update click Update.                                                                                                                                                                                 User-added image
  10. You will see a confirmation message stating that the update may take up to ten minutes.  Click OK to begin the modem firmware upgrade process.                                                                                                                          User-added image
  11. If the PRL update completed successfully, you will see this window.  Click OK to continue.                               User-added image

After making these changes, the modem should now be updated to the most current FUMO and PRL versions.


Note:

If you get a failure message when attempting to update the FUMO or PRL, make sure that the modem is connected and online and try again.

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If you are not sure what model CradlePoint router you have, please click here.

Description:

CradlePoint routers are capable of using a supported Blackberry to create shareable WiFi hotspot, which is also known as tethering.  The router will create and share the internet with all WiFi-enabled devices using your established data + tethering plan.  If you do not have a tethering plan on your phone, contact your carrier to have it added (most carriers do charge an additional fee for this service)

How To Establish Connection:

1)  Connect your computer to the CradlePoint Router.
   How do I connect my computer to a CradlePoint router?

2)  Connect the Blackberry using its USB cable to the CradlePoint router.  Your phone should show Modem Mode Enabled if you have the required data + tethering plan from your cellular carrier.  The modem LED on the router will become active, and your WiFi network will become available.

3)  If you have trouble connecting, you may need to update your firmware.
   How do I update the firmware on my CradlePoint router?

TROUBLESHOOTING STEPS:

If your Blackberry does not connect, you may need to adjust the following settings.

 PHONES ON ALL CARRIERS

If your Blackberry is not detected, you may need to enter your Blackberry password into the router.

1)   Log in to the Administrative Pages of the CradlePoint (click here for help logging into the Administrative Pages of the CradlePoint).
2)   Select MODEM from the top navigation bar and then SETTINGS from the left menu
3)   Look for Modem Specific Settings
4)   If applicable, change the Modem Interface to the USB (CTR500, MBR1000, MBR1200 only)
5)   In Modem Password, enter your Blackberry/Smartphone password
6)   Click SAVE SETTINGS at the top of the page and REBOOT
7)   Disconnect and then reconnect your Blackberry to the CradlePoint router.  Allow a few moments for it to complete its connection.
8)   Click the MODEM tab to check your connection status

AT&T SPECIFIC SETTINGS

1)   Log into the Administrative Pages of the CradlePoint (click here for help logging into the Administrative Pages of the CradlePoint).
2)   Select MODEM from the top navigation bar and then SETTINGS from the left menu
3)   Look for Modem Specific Settings
4)   If applicable, change the Modem Interface to the USB (CTR500, MBR1000, MBR1200 only)
5)   In Access Point Name (APN) field, type  isp.cingular  or   wap.cingular
6)   Click SAVE SETTINGS at the top of the page and REBOOT
7)   Disconnect and then reconnect your Blackberry to the CradlePoint router.  Allow a few moments for it to complete its connection.
8)   Click the MODEM tab to check your connection status

If your AT&T Blackberry is detected, but not connecting, try the following:

1)   Log into the Administrative Pages of the CradlePoint (click here for help logging into the Administrative Pages of the CradlePoint).
2)   Select BASIC in the top navigation, then WAN in the left menu.
3)   Under Cellular PPP Authentication, select the Modem Interface that corresponds to your carrier.

  Username: isp@cingulargprs.com

  Password: cingular1

  Or

  Username: wap@cingulargprs.com

  Password: cingular1

4)   Click SAVE SETTINGS at the top of the page and REBOOT
Note: passwords are not case sensitive

VERIZON-SPECIFIC SETTINGS

If your Verizon Blackberry is detected, but not connecting, try the following:

1)   Log into the Administrative Pages of the CradlePoint (click here for help logging into the Administrative Pages of the CradlePoint).
2)   Select BASIC in the top navigation, then WAN in the left menu.
3)   Under Cellular PPP Authentication, select the Modem Interface that corresponds to your carrier.

Username:  “your_10_digit_phone_number”@vzw3g.com

Password:  vzw

4)   Click SAVE SETTINGS at the top of the page and REBOOT

YOU MAY ALSO NEED TO ENTER THESE SETTINGS

A)  AT Command 

What is AT Command and How Do I Use It? 

AT
AT+CGDCONT=1,”IP”,”Carrier Access Point Name(APN)”   Known APNs
ATDT*99***1#

B)  Disable Aggressive Modem Reset

If your Blackberry is displaying Modem Mode Enabled but your are not able to get connect, try the following steps.

1)   Log into the Administrative Pages of the CradlePoint (click here for help logging into the Administrative Pages of the CradlePoint).
2)   Select MODEM from the top navigation bar and then SETTINGS from the left menu
3)   Look for Modem Specific Settings

4)   Uncheck the Aggressive Modem Reset box
5)   Click SAVE SETTINGS at the top of the page and REBOOT

Note: If you have tried all the above suggestions without success, try to connect using another USB cable.

 UNSUPPORTED BLACKBERRYMODELS

If your Blackberry phone is not on the CradlePoint supported devices list, it may work using the settings outlined in this document.

If your carrier uses CDMA technology, follow the Verizon settings.

If your carrier uses GSM technology, use the AT&T settings.  Access Point Name and Cellular PPP Authentication information will be unique to your particular carrier.

GSM CARRIER OPTIONAL SETTINGS

1)   Log into the Administrative Pages of the CradlePoint (click here for help logging into the Administrative Pages of the CradlePoint).
2)   Select MODEM from the top navigation bar and then SETTINGS from the left menu
3)   Look for Modem Specific Settings
4)   In Access Point Name (APN) field, type  the APN
5)   Click SAVE SETTINGS at the top of the page and REBOOT
6)   Disconnect and then reconnect your Blackberry to the CradlePoint router.
Allow a few moments for it to complete its connection.
7)   Click the MODEM tab to check your connection status

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Description:

This Knowledge Base article describes how to setup a Schedule to be used with the following features in Cradlepoint routers.

– Advanced -> Access Control

– Advanced -> Gaming

– Advanced -> Special Applications

– Advanced -> Virtual Server

Directions:

1. Log into the router’s Admin pages (for help logging in to the Admin. Pages of the CradlePoint, click here).

2. Select the Tools Tab.

3. On the right side of the page select Schedules.

4. In the Add Schedule Rule, enter a descriptive name in the Name: field.

5. In the Day(s): select either the radio button displayed All week or Select Day(s).

  • If you selected All Week the days of the week check boxes will be grayed out with each day containing a check.
  • If you selected Select Days(s) you will need to check the days of the week you want this schedule to be in effect.

6. If you want the schedule to be in effect 24 hours a day check the All Day – 24 hrs: check box.

  • If you select the All Day – 24 hrs: check box it will gray out the Start Time: and End Time: field.

7. If you did not check the box in step 6 you need to now enter the Start Time: and End Time: for the schedule to be in effect.

8. Click the Save button.

9. Scroll up to the top of the page and click Save Settings.  If prompted reboot the router.

schedules.jpg

In the above example. you see that a schedule called TEST was created to be in effect Monday – Friday starting at 7:00 AM ending at 6:00 PM.

NOTE: Schedules are very dependent on the CradlePoint router having the correct time.  It is highly recommended you use the Enable NTP Server: option in Tools -> Time.  For more information on setting the router time see “How to Set the Time and Date on a CradlePoint Router.”

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If you are not sure what model CradlePoint router you have, please click here.

This article was written based up on firmware version 2.0.0.

Description:

Using a CradlePoint router and an Eye-Fi SD Memory Card, users can create a camera solution that will upload pictures to popular sites like Facebook, Flickr, Costco.com, Picasa, Shutterfly and more!

Instructions:

  1. Connect to the CradlePoint Router using either WiFi or Ethernet.
  2. Open an internet browser such as Internet Explorer or Firefox and connect to the address http://192.168.0.1  A prompt to login will appear.                                                                                                 User-added image
  3. Click on the BASIC tab and then the Wireless (Wi-Fi) on the left hand side.                                                                   basic_wireless.jpg
  4. At the bottom, there is a section titled “Wireless (Wi-Fi) Security Mode.”
  5. Select WPA-Personal                                                                                                                                           wpa_personal.jpg
  6. Once you select a mode, the screen will expand to include additional options for setting up the security features.
  7. Fill in the fields as instructed.  It is recommended that the WPA settings be left at the default values unless instructed to change them specifically.
  8. After setting a password, return to the top of the page and click on Save Settings.  Choose Reboot Later, when prompted.
  9. Next, click on the TOOLS tab, then USER LOGIN on the left hand side.                                                                          tools_user_login.jpg
  10. Un-check Require User Login and click Save Setting.  Select Reboot Now, when prompted. The router will reboot, and when WiFi is available again, it will be secured and will require a password.
  11. Next setup an Eye-Fi card to work with the CradlePoint WiFi router.

 

Here are some simple steps for configuring and Eye-Fi card, for additional information, consult your Eye-Fi documentation.

*From http://support.eye.fi/

How do I add a wireless network profile to my Eye-Fi Card?

To add a wireless network profile to your Eye-Fi Card, please perform the following steps:

  1. Insert the Eye-Fi Card into the USB card reader
  2. Insert USB card reader into PC/Mac
  3. Launch the Eye-Fi Manager
  4. Click on Settings
  5. Go to Wireless Networks and click on the corresponding Change link
  6. Click the drop down menu under Add Wireless Network
  7. Select the desired available network
  8. Click on Add Network

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If you are unsure of your CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.


Symptom:
After a period of non-use, my modem looks like its connected but it won’t pass traffic and I can’t surf the internet.


Cause:
It is common for cellular modems to go into an idle state when they are not passing traffic for an amount of time.  This would make the modem appear as if it were online, but it will not pass any traffic.


Resolution:
This issue can be resolved by enabling the Advanced Failure Check option in the CradlePoint router, which will simulate data being transmitted by the modem, thus preventing the provider from terminating the connection for inactivity.


Directions:
If you are unsure how to access your router’s administrative console, click here.

1. While the modem is connected tot he CradlePoint router, click on the MODEM tab, and then click on the SETTINGS page in the left sidebar.
User-added image

2. In the Global Reset Settings box, place a check next to Aggressive Modem Reset.
3. Place a check next to Verify Connection, and in the Verification Mode dropdown menu select Active DNS. (Note: The Active Ping failure check option will use approximately 10-20 mb of data per month.)
User-added image

4. At the top of the page, click the Save Settings button, and then Reboot Now when prompted.
User-added image

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If you are not sure what model CradlePoint router you have, please click here.


Description:

Series 1 & 2 CradlePoint routers have the ability to manually update router firmware using a USB flash drive with the firmware file(s) stored on the drive.  Since there is no need to log into the CradlePoint routers administrative console this method can save time — especially for updating multiple routers.  Currently, Series 3 CradlePoint routers do not have the ability to manually update router firmware using a USB flash drive.
 

Directions:

A USB flash drive no larger than 4 GB with FAT or FAT32 file system is required.  Not all USB flash drives will work for this procedure.  For best results use a basic USB flash drive.  This update method will not affect any files stored on the drive.

  1. From a computer connected to the internet go to http://www.cradlepoint.com/firmware.
  2. Select the correct router model from the drop-down list, then download the latest firmware and 4G WiMAX modem driver.
  3. Save the files for your desktop.  Note:  the firmware files are binary and cannot be opened on your computer.
  4. Rename the saved firmware file using the convention below:
    Model Default Firmware Name Rename to
    MBR1200 u_mbr1200_XXXX_XX_XX.bin u_mbr1200.bin
    MBR1100 u_mbr1100_XXXX_XX_XX.bin u_mbr1100.bin
    MBR1000 u_mbr1000_XXXX_XX_XX.bin u_mbr1000.bin
    MBR900 u_mbr900_XXXX_XX_XX.bin u_mbr900.bin
    MBR800 u_mbr800_XXXX_XX_XX.bin u_mbr800.bin
    CBA750 u_cba750_XXXX_XX_XX.bin u_cba750.bin
    CTR500 u_crk_XXXX_XX_XX.bin u_crk.bin
    CTR350 u_ctr_XXXX_XX_XX.bin u_crt.bin
    PHS300 u_phs_XXXX_XX_XX.bin u_phs.bin
    CBA250 u_crkipt_XXXX_XX_XX.bin u_crkipt.bin
  5. Rename the WiMAX modem driver file to u_modem.bin.
  6. Copy the firmware and WiMAX modem driver files into the root directory of the USB flash drive.
  7. Insert the USB flash drive into a USB port on the CradlePoint.
  8. Depending on the CradlePoint router model either the ExpressCard (EC) or Modem (MDM) light will begin flashing.  This will update the router’s firmware.
  9. When the light becomes solid, remove the USB flash drive from the router.  The router will automatically reboot.
  10. After the reboot completes re-insert the USB flash drive back into the router.  Again, the EC or MDM light will begin flashing.  This will update the WiMAX 4G modem driver.
  11. When the light becomes solid, remove the USB flash drive from the router.  The router will automatically reboot.
  12. Verify that the router firmware and WiMAX 4G modem driver has successfully updated from the router administration console, clickTOOLS then select FIRMWARE from the gray sub-menu on the left.

NOTE:  As mentioned some USB flash drives will not be detected by the router.  When the USB flash drive is inserted into the router if the ExpressCard (EC) or Modem (MDM) light is solid red the USB flash drive will not work for the firmware update.  Try using a different USB flash drive.

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If you are unsure of your CradlePoint series of Model number, please click here.

This article was written based on firmware version 2.0.0.

Overview:

Maintaining a Syslog server will allow you to forward the log entries of your CradlePoint router to another server to retain access to logs in the event of a network outage.

Requirements:
Cradlepoint router with logging enabled

Instructions:

  1. Login to the Administration Pages (Login Instructions)
  2. Click the SYSTEM tab on the top
  3. To the left, click the SYSLOG link
  4. Under SYSLOG SETTINGS check Enable Logging To Syslog Server
  5. Input the Syslog Server IP Address (or select the server from the dropdown menu)
  6. Click Save Settings at the top of the page.
    User-added image

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If you are unsure of CradlePoint Series or Model number, please click here.

Description:

It can often be useful or necessary to manually enter AT dial commands into the router, for example to assign a specific “Access Point Name” (APN) when connecting to a GSM provider (such as AT&T or T-Mobile, as well as many international mobile carriers).  When used with supported modems, Series 1 or 2 CradlePoint routers may be configured to connect using AT dial commands.  Some AT dial string commands are generic and other AT dial string commands may only work with a specific modem or brand of modem.  Your modem manufacturer may be able to provide a list of commands that your modem will support.

A list of commonly used APNs for many mobile providers can be found here

Here is a common AT dial script used to manually assign an APN to a specific SIM profile slot:

AT+CGDCONT=[PROFILE SLOT],”IP”,”[APN NAME]”
ATDT*99***[PROFILE SLOT]#

(Replace [PROFILE SLOT] with the slot number (1-15) and [APN NAME] with your mobile carrier’s APN)

For example, to manually assign the AT&T APN “broadband” to SIM profile slot 1, you would enter:

AT+CGDCONT=1,”IP”,”broadband”
ATDT*99***1#

To instead assign the AT&T APN “i2gold” to SIM profile slot 3, you would enter:

AT+CGDCONT=3,”IP”,”i2gold”
ATDT*99***3#

Here is another useful AT dial string (supported with many modems) that will “wake” the modem from airplane mode:

AT+CFUN=1

These commands can also be combined.  For example:

AT+CFUN=1
AT+CGDCONT=1,”IP”,”broadband”
ATDT*99***1#

Directions:

These directions will walk you through entering a modem’s AT Dial Script command to be dialed when the CradlePoint connects using the modem to connect.

  1. Log into the CradlePoint’s administrative console, the default location is http://192.168.0.1.  Click here if you are unsure of how to access the administration pages.
  2. Plug your modem into the router.
  3. Click on the “Modem” tab at the top of the screen, then select “Settings” on the left.Getting to "Modem Settings"
  1. Scroll down to the “Modem Specific Settings” field, then in the “modem interface” drop-down menu, select your modem.
    User-added image
  2. Scroll down to the “AT Dial Script” field, and enter your dial script.User-added image
  1. Scroll to the top of the page and click “Save Settings”. When asked to reboot, choose to “Reboot Now”.

The router will completely reboot. Once the reboot is complete, it will try to connect to the modem with the specified AT dial command.

Notes:

Some modems (particularly 4G LTE modems) use QMI instead of AT dial scripting.  These modems will ignore any AT dial commands entered into the router.

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If you are unsure of which CradlePoint Series or Model number you have, please click here.

This article was written based on the 2.0.0 series 2 firmware.

Overview:

Some modems require Cellular PPP credentials to be entered in the form of a username and password.  This may be required for the cellular modem to connect.  This is information that should have been given to you when you first purchased your modem and is provided by the cellular carrier.

Directions:

  1. Connect to the router and Log into the Administration Pages
  2. Click the BASIC tab, then click WAN on the left column
  3. Under Cellular Modem PPP Authentication or Modem PPP Settings, type in your PPP Username and Password
  4. Click Save Settings, and reboot if prompted.

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.

Symptom:

A mobile device(s) and/or gaming systems such as; Kindle, PlayStation, Xbox, Wii, iPhone, tablets, etc., cannot connect to the WiFi network of a CradlePoint router or a device is requesting a password for the network that is different from the Wi-Fi password. Any either of these scenarios, you may need to disable ‘Require User Login’.

Resolution:

  1. Log into the router’s setup page (login instructions).
  2. Click the TOOLS tab then select USER LOGIN in the gray sub-menu on the left.
  3. Locate the USER LOGIN SETTINGS section then uncheck the Require User Login and Allow Remember Me check boxes.                                                                                                    
  4. Click Save Settings at the top of the page.
  5. Click Reboot Now when prompted.User-added image

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If you are unsure of the Series and model of the CradlePoint router, click here.

Symptom:

I cannot access the Internet through my Series 1 or 2 CradlePoint while it is connected to my WiMAX phone.

Cause:

If you are having trouble connecting to the internet using a 4G or WiMAX modem, you may need to update your router firmware and identify the “realm” of your carriers network.  Carriers broadcast mobile broadband signals in different ways.  Like a radio, setting the realm manually specifies which carrier’s network is being used.

Resolution:

Ensure the router has the most recent firmware and WiMAX modem driver file installed.  Click here to learn how to check your version of firmware.  Click here to learn how to update the firmware on your CradlePoint.

Selecting The 4G/WiMAX Realm:

Click here to learn how to set the realm on your CradlePoint.

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If you are not sure what Series CradlePoint router you have, please click here.

This article was written based on firmware version 2.0.0 for Series 2 CradlePoint routers.

Symptom:

A specific computer, device, or program needs ports open or forwarded in a Series 2 CradlePoint router’s firewall.

Resolution:

There are three distinct methods of handling port forwarding on the Series 2 Routers, each for a different application.  The instructions for each are detailed below.

  1. Virtual Server allows you to forward ports to a device behind the CradlePoint.
  2. Gaming allows you to forward multiple ports to a device behind the CradlePoint.
  3. Special Applications allows you to forward multiple ports to all devices behind the CradlePoint.

Instructions for Virtual Server:

  1. Log into the routers administration page (login instructions).
  2. Select the Advanced tab
  3. On the left side of the page select Virtual Server.                                                                                                                                                                                                                              virtual server.jpg
  4. Go to the ADD VIRTUAL SERVER RULE section
  5. Make sure that the Enable: check box is checked
  6. In the Name: Field you can enter a descriptive name for the rule or you can select one of the predefined rules provided in the router.
  7. In the IP Address: field enter the LAN IP address of the machine hosting the application/server you wish to access from the internet.  The drop down list located next to this field displays machine names and IP addresses of connected devices.  NOTE: When setting up a Virtual Server it is very important that the LAN IP address of the application/server machine never change.  Refer to the “How to setup a DHCP reservation” document for more information.
  8. In the Protocol: field select either TCP, UDP, or Both from the drop down list.  If your protocol is not listed, you can select Other from the drop-down list and specific the number in the Protocol field.
  9. The Public Port: field is where you enter the port number used by the application you are using to access the application/server on the local LAN.  For example, if you are trying to setup a web site on your local network that you wish to access from the internet.  HTTP by default uses port 80, however if your ISP or Cell carrier blocks port 80 then you would need to change this public port to something like 8080.  So in the Public port field you would enter 8080, and then when you open your browser you would enter http://www.yourdomain.com:8080.
  10. The Private Port: field is where you would enter the internal port number to be used to access the internal application/server.  Most of the recent versions of application/servers have the ability to change the port number they listen on.  So back to the example in step 9, if your web site server is listening on port 8282 you would want to enter this number into the private port field.
  11. In the Schedule: drop down list you can select a user defined schedule for a time duration of when this rule should allow/deny port forwarding.  For more information see “How to setup Schedules.”
  12. In the Inbound Filter: drop down list you can select a user defined inbound filter which will either allow or reject the port forward request by external IP address.  For more information see “How to setup Inbound Filters.”
  13. Click the Save button.  You should now see the rule listed in the Virtual Server List.
  14. Click Save Settings button at the top of the page. (NOTE: if the rule does not take effect, go to TOOLS -> SYSTEM and click the reboot button)

Using the example ports from steps 9 and 10 you have created a rule that will cause the router to listen on port 8080 from the internet.  When traffic to the WAN connection of the router comes in on port 8080, it will change the port to 8282 and forward that traffic to the specified IP address entered in step 6.

In Fig. 1, located in the Virtual Server List is a rule created for FTP on the public port 21 to private port 21 to internal IP address 192.168.0.190

Instructions for Gaming:

  1. Log into the routers administration pages (login instructions).
  2. Select the ADVANCED tab on the bar across the top of the page
  3. On the left side of the page select GAMING                                                                                                                                                                                   gaming1.png
  4. Make sure that the Enable check box is selected
  5. In the Name field, you can enter a descriptive name for the rule or you can select one of the predefined rules provided in the router.  There is a large list of predefined rules for various games and applications.
  6. In the IP Address field enter the LAN IP address of the machine hosting the application/server you wish to access from the internet.  The drop down list located next to this field displays machine names and IP address of connected machines if they received an IP address via DHCP.   NOTE: When setting up a Gaming rule, it is very important that the LAN IP address of the application/server machine never change.  Refer to the “How to setup a DHCP reservation” document for more information.
  7. In the UDP ports field, enter your ports into the text box to the right. Ex. 3724, 6112, 6881-6999
  8. In the TCP ports field, enter your ports into the text box to the right. Ex. 3724, 6112, 6881-6999
  9. In the Schedule: drop down list you can select a user defined schedule for a time duration of when this rule should allow/deny port forwarding.  For more information see “How to setup Schedules.”
  10. In the Inbound Filter: drop down list you can select a user defined inbound filter which will either allow or reject the port forward request by external IP address.  For more information see “How to setup Inbound Filters.”
  11. Click the Save button. You should now see the rule listed in the Gaming Rules section.
  12. Click Save Settings button at the top of the page. (NOTE: if the rule does not take effect, go to Tools -> System and click the reboot button)

Instructions for Special Applications

  1. Log into the routers administration pages (login instructions)
  2. Select the ADVANCED tab on the bar across the top of the page
  3. On the left side of the page select Special Applications                                                                                                                                                                                                           specialapp.png
  4. Make sure that the Enable check box is selected
  5. In the Name field, you can enter a descriptive name for the rule or you can select one of the predefined rules provided in the router.
  6. In the Trigger ports field, select TCP, UDP, or Both from the drop down list. Enter your ports into the text box to the right.  Ex. 2000-2100
  7. In the Firewall ports field, select TCP, UDP, or Both from the drop down list. Enter your ports into the text box to the right.   Ex. 2000-2100
  8. In the Schedule: drop down list you can select a user defined schedule for a time duration of when this rule should allow/deny port forwarding.  For more information see “How to setup Schedules.”
  9. Click the Update button, then click Save Setting at the top of the page.

Using the example ports from steps 6 and 7 you have created a rule that will cause the router to open ports 2000-2100 from the internet. 

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If you are unsure what model or series router you have click here.

This article was written based on the 2.0.0 series 2 firmware version.


Symptom:

Unsure of the current firmware version installed on a Series 1 or 2 CradlePoint router.


Resolution:

  1. You will need to connect to your router to check the firmware, please click here to review an article for help connecting.
  2. Access the CradlePoint’s setup pages.  Click here if you are unsure of how to access the setup pages.
  3. Once in the setup pages, in the tabs across the top click on Status.User-added image
  4. In the middle of the page the second box down will be labeled General.
  5. The current Firmware Version and WiMAX Version will be listed.User-added image

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If you are  unsure of your CradlePoint series or Model number, please click here.

This article was written based on firmware version 2.0.0


Overview:

This article describes the functionality and how to enable the GPS feature on CradlePoint Series 2 routers.  Please note that not all supported cellular modems support GPS.  A cellular modems support for GPS is a function of both the modems functionality and the carriers configuration of that cellular modem.  GPS requires the following three elements:

  1. A cellular modem that supports GPS.
  2. A cellular carrier that allows the GPS functionality on that modem.
  3. Sufficient GPS signal level at the modem deployment location.


Please check the release notes for your routers current firmware version to determine if GPS functionality is supported by your CradlePoint router for your particular cellular modem.  Firmware release notes can be found online on your router models “Firmware Downloads & Release Notes” page.


Directions:

  1. Log into the routers setup page (click here for instructions).
  2. Click on the MODEM then select GPS in the gray sub-menu on the left of the page.
  3. In the Data Update Settings section select the desired Data Update Settings:User-added image
    • Update Method: determines how the web page’s GPS data is updated from the router. When Automatic is chosen, the page will update itself at a specified interval.  When the Update Method is set to Manual, you must tell the page to update itself. When the Manual method is chosen a button titled ‘Update’ will be displayed. When the Update button is pushed, the page will update it’s GPS data
    • Interval:  By default the update interval is 15 seconds. But the interval can be changed using the Update Interval drop-down box that is displayed when the Automatic update method is chosen.
  4. In the Map Settings section, you can select the following:
    • Load Coordinates into map:  By default when the GPS page reads valid GPS coordinates from the router it will display the location using an online mapping service in a separate browser window. This can be disabled by unchecking the checkbox with the label ‘Load Coordinates into map.’ Likewise, it can be enabled by checking the box.
    • Choose Map Provider:  Drop down enables you to choose which online mapping service you have the GPS coordinates sent to.
  5. In the GPS Network Access section, you can make the following selections:
    • Enable GPS Network Port: The router makes live GPS data available over the local/wireless network. The GPS data can be read from port 8889 of the router when this option is enabled. This is disabled by default and can be enabled by checking the ‘Enable GPS Network Port’ checkbox.
    • Enable GPS Network Port on WAN:  GPS data is presented in both NMEA 0183 sentences and Keyhole Markup Language (KML) formatted data. To get NMEA data into a GPS-aware application, you may need an extra piece of software that can bridge the network NMEA data into a virtual serial port that the GPS application connects to. HTTP requests to the GPS port will return data formatted in KML for use in KML enabled GPS applications. Both NMEA and KML data can be requested simultaneously by multiple users.
  6. Save all selections by clicking the ‘Save Settings‘ button at the top of the page. After saving this option, you must reboot the router for the change to have effect.


Viewing GPS information: The Last Known Position section displays the latest update of GPS data the page has received. The best way to get an accurate GPS reading from the router is to use the GPS Network Access feature, step 5 above.

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If you are unsure of your CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.


Overview:

This article describes how to enable Load Balancing on your Series 2 CradlePoint router.  This feature allows you to increase the data transfer throughput by using any connected modem interfaces consecutively.  Please see this article for a high-level explanation of CradlePoint’s Load Balancing implementation.
 

Directions:
 

  1. Log into the router’s setup page (login instructions).
  2. Click on the ADVANCED tab.
  3. Click on FAILOVER/LOAD BALANCE on the left sub-menu.
  4. Locate the WAN LOAD BALANCING section in the body of the page, see illustration below.
  5. From the Load Balance Mode drop down menu Select ‘Enable load balance with any WAN interface‘.User-added image
  6. Scroll to the top of the page and click the ‘Save Settings‘ button then reboot the router if prompted to do so.


Notes on Load Balancing:
 

  1. The wired WAN input is considered the primary interface WAN 1, this cannot be changed.
  2. When load balancing is active, all configurable services will be associated with WAN 1. For example, if you have configured the router to accept connections on port 80 to be forwarded to a certain host, only WAN 1 will be effected.
  3. If the primary interface is disconnected, primary services will failover to the next available interface.
  4. For dual-mode WiMAX/3G devices only one mode will be allowed to connect at a time.
  5. All though a combination of multiple wired WAN, 3G Wan devices, and dual-mode 3G/4G Wan devices may be load-balanced together a maximum of two dual-mode 3G/4G WAN devices may be load balanced at a time.  This is due to the high power consumption of the dual-mode 3G/4G WAN devices.

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This article was written based on the 2.0.0 Firmware.

Symptom:

The CradlePoint CTR500’s WiFi light normally remains lit whenever the router is broadcasting a wireless network.  If you are unable to see the CTR500’s wireless network from any wireless device performing a site survey, take a look at the router’s “WiFi” LED.

User-added image

Resolution:

If this LED is not lit, this means that the CTR500’s wireless radio is not broadcasting a wireless network.  There are two common reasons this light may not be lit.  If you would like to connect wireless devices to the CradlePoint CTR500 but this light is not lit, follow these steps.

  1. The CradlePoint CTR500 has a small switch on its side for turning the wireless radio on or off.  Make sure this switch is set to | (line) to enable wireless.
  2. If moving this switch to | does not make the WiFi LED light up, it is likely that the wireless radio has also been disabled from inside the router’s admin console.  You will need to connect to the CradlePoint using an Ethernet cable.User-added image
  3. Log into the CTR500’s admin console (at http://192.168.0.1 by default).
  4. Click BASIC in the red bar and then WIRELESS (WI-FI) in the left column. User-added image
  5. Place a check mark next to Enable Wireless Radio.  Click Save Settings to save your changes, then click Reboot Now.

After making this change, the CradlePoint’s wireless LED should be lit and nearby computers should be able to see the CTR500’s SSID when performing a site survey.

Note:

If the wireless LED still fails to light up after making this change, perform a factory reset of the CTR500 by following these directions: http://knowledgebase.cradlepoint.com/articles/Support/Factory-Reset-your-CradlePoint.

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If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 2.0.0.

Symptom:

Intermittent or poorly performing Internet connections with a cellular modem when used with a CradlePoint router.

Cause:

Low signal or high interference areas can cause cellular modem disconnects when using a Cradlepoint router.

Resolution:

  1. Log into the routers setup page (login instructions).
  2. With the cellular modem plugged into the router, click the MODEM tab.
  3. In the MODEM DIAGNOSTICS section locate the Signal Strength (dBM) entry.  The associated -dBm value is the cellular signal that the modem is reporting to the router.
  4. This number will update every 10 seconds.  Monitor the -dBm value for 1 to 2 minutes to get an overview of the current signal characteristics.                                                                                                                                     User-added image

Understanding the Cellular Signal:

Please consult this ARTICLE for information regarding Signal Strength levels needed to maintain an internet connection with a CradlePoint router.

NOTE:  Often a cellular modem connection may appear stable when plugged directly into a computer although the signal is actually marginal.  However, when the modem is used in the router this marginal signal may degrade slightly due to physical and electrical differences between the computer and router.  This small amount of signal degradation (~1 – 2dBm) can be enough to not allow the cellular modem to connect through the router.  Try the router/modem in other locations in your home or office.

Suggestions to Optimize Cellular Signal:

  • Move the router/modem to a side of the building that faces the carriers cellular tower.
  • Move the router/modem to a higher point in the building, second floor, on top of tall cabinets, etc.
  • Do not place the router/modem near any electrical devices, wiring, or radio devices.
  • Use a 3 to 10ft. good quality USB extension cable between the modem and router.
  • Use a passive cellular antenna plugged directly into the modem.

Note:  Cellular signal boosters do not improve cellular signal quality.  Use of a cellular signal booster may or may not improve the cellular signal characteristics although the signal level may report a -dBm that is within the modems allowable range.

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