How come my Aircard, Modem and/or Phone does not work when connected to the router?

My Aircard/Modem/Phone does not work when connected to the router. 

Symptom:

My aircard/modem/phone will not give me Internet connectivity when connected to my CradlePoint.

Cause:

There are several cause for this issue including but not limited to; you are using an unsupported device, your firmware may be out of date, or additional settings may need to be input into your Cradlepoint.

Resolution:

Is Your Device Supported?

One of the ways in which CradlePoint sets itself apart from competitors is our broad support of mobile broadband devices.  However, since each device has its own way of connecting to mobile broadband signals, if your data modem or smart phone is not able to connect, it may not be an officially supported device.

With every firmware update we add large numbers of new modems and smartphones, but as fast as the mobile broadband market is expanding, we can’t support each and every modem.  If your device is not on our Supported Devices List, it is actually not supported.  Some devices are supported on one carrier but not on another.  We update firmware to support new devices four times a year, and when its published, a device becomes certified and approved to work with CradlePoint routers.

To find if your device is supported, please visit our Modems page.

My Device is Supported

If your device is supported make sure your routers firmware is up to date.  Click on the links below for instructions on how to locate what version of firmware your CradlePoint is based on the model (If you are not sure what series CradlePoint you have, please click here).

Series 1 or 2

Series 3

If the firmware on the CradlePoint is out of date, click on the links below for instructions on how to update the firmware on your CradlePoint based on the model (If you are not sure what series CradlePoint you have, please click here).

Series 1 or 2

Series 3

The firmware on my Cradlepoint is up to date.

Sometimes a cellular device needs to be updated or have other configurations set correctly in order to make a connection through the router. If your device has not been updated recently, it is recommended that you do so. Simply, insert your device into your PC and, using the software provided by your cellular carrier, access the Internet. Follow the directions provided to complete the update. Once you have updated your device, reconnect the cellular device to your CradlePoint router and connect to the Internet


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