Configuring Device Alerts on Cradlepoint Routers

Jesse Rothschild

This article describes the configuration of Device Alerts in Series 3 Cradlepoint Routers. Device Alerts notify you of selected system events via SMTP or SNMP. Since the router does not contain an SMTP server, you must enable an external SMTP email server (such as Gmail, Yahoo, etc.) to receive email notifications for Device Alerts. SNMP must be configured on the router to send alerts using SNMP. See NCOS: How to Configure SNMP for more information on configuring SNMP on your router.


Configuration

Configuration Difficulty: Intermediate

Device alerts can be configured for delivery using either SMTP or SNMP. 

Configure Device Alerts for SMTP Delivery
Configure Device Alerts for SNMP Delivery


Configure Device Alerts for SMTP Delivery

1. Log into the Device UI for the device. For help with logging in, click here.

2. Click the SYSTEM item and then click the Device Alerts item from the navigation menu.

Figure 1: NCOS System > Device Alerts
Navigation menu for System > Device Alerts

3. Select the alert type(s) to report on in the Alert Configuration area by selecting the checkbox in the SMTP column next to the Alert Name.

Figure 2: Alert Configuration Options
Device alerts page, shown with the device alerts feature enabled

The following alert types are available for delivery via SMTP:

  • Upgrade Available: A NetCloud Operating System update is available for this device.
  • System Reboot Occurred: This device has rebooted. This alert depends on NTP being enabled and available to report the correct time.
  • WAN Device Status Change: An attached WAN device has changed status. The possible statuses are plugged, unplugged, connected, and disconnected.
  • WiFi Client State Changed: When WiFi Client State Change alerts are enabled a large number of alerts could be posted, depending on the number and activity of the clients. This value controls how many of this type of alerts are sent per hour.
  • Unrecognized MAC Address: Used with the MAC monitoring lists. An alert is sent when a new unrecognized MAC address is connected to the router.
  • Configuration Change: Enabling this feature will email any configuration changes, including any password changes, in clear text to the email address set below.
  • Login Success: A successful login has been detected.
  • Login Failure: A failed login attempt has been detected.
  • Account Locked: The account has been locked due to too many failed login attempts.
  • IP Address Banned: The IP address has been blocked due to too many failed login attempts.
  • VPN Tunnel Goes Down: A VPN tunnel has gone down.
  • Feature License Expiration: A Feature License is about to expire.
  • SIM Door Event: Sends an alert when the SIM door opens or closes.
  • IP Verify Event: Sends an alert when IP verify event occurs.
  • BGP Established: BGP FSM has entered the Established state.
  • BGP Backward Transition: BGP FSM has left the Established state.
  • VRRP New Master: VRRP has moved to master state.
  • Ethernet Port Up: An Ethernet port that was previously down is now back up.
  • Ethernet Port Down: An Ethernet port is down.
  • PSE Port Status Change: PSE port power delivery status has changed.
  • CPU Utilization Threshold Crossed: Sends an alert when CPU utilization crosses its threshold.
  • Memory Utilization Threshold Crossed: Sends an alert when memory utilization crosses its threshold.
  • Full System Log: Sends an alert when the system log has filled. This alert contains the contents of the system log.
  • Recurring System Log: The system log is sent periodically. This alert contains all of the system events since the last recurring alert. It can be scheduled for daily, weekly and monthly reports. Set the Frequency and Time if this option is selected.
  • Tech Support Access Enabled: Technical Support Access has been enabled on this router and will be disabled automatically after 15 minutes.

4. Configure the SMTP Mail Server settings. Click the Verify Email Settings button when done to verify that the SMTP mail server settings are functional.

  • Server Address: The SMTP server URL.
  • Server Port: The SMTP port used by the email server.
  • Require Encrypted Session: Check to encrypt the session.
  • Authentication Required: Check this box if you are required to provide login credentials to sign into your email. This is typically required.
  • User Name: Your full email address.
  • Password: Your email password.
  • From Address: Your email address, the sender email for the Device Alerts.
  • To Address: Your email address, the receiver email for the Device Alerts.
Note: The From and To address fields only accept lower-case letters.

Figure 3: SMTP Mail Server Settings
SMTP server settings area

5. In the Advanced Delivery Options settings configure the options as needed.

  • Email Subject Prefix: Optional alert email subject prefix. This option is helpful to identify alerts from specific routers.
  • Retry Attempts: The number of attempts made to send the alert to the mail server. After the number of attempts are exhausted, the alert is discarded.
  • Retry Delay: The delay between each retry attempt.

Figure 4: Advanced Delivery Options
Advanced delivery options for alert email notifications

6. Click the Save button to save the Device Alert configuration.

Configure Device Alerts for SNMP Delivery

Important: SNMP must be configured on your device to use SNMP as the delivery method for alerts. See NCOS: How to configure SNMP for more information on configuring SNMP on your device.

1. Log into the Device UI for the device. For help with logging in, click here.

2. Click the SYSTEM item and then click the Device Alerts item from the navigation menu.

Figure 1: NCOS System > Device Alerts
Navigation menu for System > Device Alerts

3. Select the alert type(s) to report on in the Alert Configuration area by selecting the checkbox in the SNMP column next to the Alert Name.

Figure 2: Alert Configuration Options
Cradlepoint Device Alerts

The following alert types are available for delivery via SNMP:

  • WAN Device Status Change: An attached WAN device has changed status. The possible statuses are plugged, unplugged, connected, and disconnected.
  • Configuration Change: Enabling this feature will email any configuration changes, including any password changes, in clear text to the email address set below.
  • Login Success: A successful login has been detected.
  • Login Failure: A failed login attempt has been detected.
  • GPIO State Change: Send an alert when a GPIO pin changes state.
  • BGP Established: BGP FSM has entered the Established state.
  • BGP Backward Transition: BGP FSM has left the Established state.
  • VRRP New Master: VRRP has moved to master state.
  • Ethernet Port Up: An Ethernet port that was previously down is now back up.
  • Ethernet Port Down: An Ethernet port is down.
  • PSE Port Status Change: PSE port power delivery status has changed.
  • CPU Utilization Threshold Crossed: Sends an alert when CPU utilization crosses its threshold.
  • Memory Utilization Threshold Crossed: Sends an alert when memory utilization crosses its threshold.

4. Click the Save button to save the Device Alert configuration.


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