Changing the Remote Manager connection settings from the WebUI
If you know the Mobile IP address and have met the conditions above, you should be able to open the TransPort’s WebUI by opening a browser to the Mobile IP of your TransPort at this time, but keep in mind that accessing the TransPort WebUI via the Local IP is preferred if available, since it doesn’t affect your cellular bill, is faster, and generally less prone to connection loss.
If you can get to the Local IP of the TransPort (this is an Ethernet or Wi-Fi connected TransPort and you’re at that location), you should access the TransPort’s WebUI using the Local IP address instead. The Digi Device Discovery Tool for Windows can be used to discover the Local IP address of the TransPort, if unknown. If you run the Device Discovery Tool and see a “No devices found?” message, and you’ve verified your TransPort is both powered on and has a solid Link LED present, you may want to check this article for Digi Device Discovery Troubleshooting Tips.
Assuming you can access either the Mobile (WAN) or Local (LAN) IP address and are now looking at the Web User Interface of your Digi TransPort:
1. Open Configuration -> Remote Management -> Remote Manager on the WebUI, then click the check box for “Enable Remote Management and Configuration using Remote Manager”. It should look similar to this:
2. On the page above, from the drop down menu, select the desired Device Cloud server :remotemanager.digi.com for the US Cloud or remotemanager-uk.digi.com for the EU Cloud.
3. Ensure the “Automatically reconnect to the server after being disconnected” box is checked as shown in the example, and configured with the 10 second value listed (or a reasonable alternative), as this is the box that tells your router to re-connect to the Remote Management server, should the connection get broken for some reason
4. Apply any changes by clicking the Apply button, when configuration is complete.
5. Click the blue “here” link to save the configuration, as shown below:
6. Click the “Save All” button from the ensuing page and you should get a message saying “The configuration has been saved successfully!”, then click the OK button.
7. After a minute or so, you should see that your Transport has established (i.e. state = ESTAB) a Remote Management connection to the Remote Manager server by viewing the Management -> Connections -> IP Connections page under the “General Purpose Sockets” listing towards the bottom:
In Closure: If all went well, your Digi TransPort should now be “Connected” on the Remote Manager server you selected in step 1 above.