Cradlepoint Modem Activation Instructions

Jesse Rothschild

What are the activation instructions for a CradlePoint modem?

This article describes the steps necessary to get your LPE modem running. It also provides instructions for SIM installation and how to activate your SIM on a Cradlepoint router.

Quick Links


4G LTE SIM Activation Instructions

  1. Obtain an LTE SIM (for information on the correct size SIM for Cradlepoint products, click here) with an active data plan from your cellular account manager or sales representative. If requested during activation, the IMEI or the MEID for the device can be found on the product label.
  2. Insert the SIM notch-end first, gold side down into the SIM slot of the modem (it will click into place), and attach the cellular antennas (finger tight only).
  3. Attach the LTE modem to the compatible AER Series Cradlepoint. (Skip Step 3 if using COR units as the modem is not removable.)
  4. Attach the power cable and power on the unit.
    • The router may automatically connect to the network after installing the SIM and turning the unit on. If it does not connect, please consult the “Configure a Custom APN” section below.
  5. Check the modem signal strength LEDs to make sure the unit is in a good coverage are (2+ bars).
  6. Confirm the modem light is solid green on the router (indicates activation was successful and the router is connected to the network). This typically takes 3-5 minutes.

4G WiMAX Activation Instructions

Products Supported: ARC MBR1400W, ARC CBA750B-W, IBR650W. Click here to identify your router.

*** Note: The Cradlepoint WiMAX modem options were discontinued on January 13, 2014 ***

A wireless broadband data plan must be added to your ARC product. A new line of service can be added or a data plan can be transferred from an existing account. Wireless broadband data plans are made available from Sprint, and are required to allow your modem to connect and transfer data on their network

To add or transfer a broadband data plan, or to check if your modem has a broadband data plan attached, contact you Sprint representative and provide them with the MC100W model number and WiMAX MAC Address from the product. (Note that ARC MBR1400 or ARC CBA750 will not be visible in the Sprint system – it will show up as MC100W which is the modem part of the ARC product).

  1. Connect the computer to your Cradlepoint via Ethernet (or WiFi if available).
  2. Open a browser window and type http://192.168.0.1 in the address bar, press Enter/return.
  3. When prompted enter your admin password, defailt is the last 8 characters of your MAC Address on the product label.
  4. Click Connection Manager on the navigational pane..
  5. Select the WiMAX: Internal WiMAX modem in the WAN Interfaces list, then click Edit.
  6. Click the WiMAX Settings tab, choose Sprint 3G/4G from the Carrier drop-down.
  7. Click the Submit button at the bottom of the editor.

3G EVDO Activation Instructions

Products Supported: ARC MBR1400E-SP/VZ, ARC CBA750E-SP/VZ, IBR6x0E-SP/VZ. Click here to identify your router.

*** Note: The Cradlepoint MC100E modem cap was discontinued as of November 5, 2012***

A wireless broadband data plan must be added to your Cradlepoint product. A new line of service can be added or a data plan can be transferred from an existing account. Wireless broadband data plans are made available from the , and are required to allow your modem to connect and transfer data on their network

To add or transfer a broadband data plan, or to check if your modem has a broadband data plan attached, contact you Verizon representative and provide them with the MC100E model number and ESN from the product. (Note that ARC MBR1400 or ARC CBA750 will not be visible in the Verizon system – it will show up as MC100E which is the modem part of the ARC product).

After adding a data plan to the modem, the modem may need to be activated from the router.

To activate the modem.

  1. Log into the router’s NCOS Page. For help with logging in please view NCOS: Accessing the Setup Pages of a Cradlepoint router.
  2. Click Connection Manager on the navigational pane.
  3. Select the EVDO Modem, click Control.
  4. Click the Activate

Configure a Custom APN

If the router does not connect to the network automatically or if you were assigned a CCS or Custom APN you will need to configure your APN settings by following these instructions.


Troubleshooting

  • If you can’t connect to the internet after the activation process has completed, please click here.
  • Check the modem signal strength LEDs to make sure the unit is in a good coverage area (2+ bars). If not adequate, move the router to a different location. You may also consider the use of external cellular antennas.
  • If you are experiencing signal related issues, click here for more information.

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