ECM: Tracking Modem Data Usage

Beverly McRae


This article describes the process of enabling modem Data Usage tracking through Enterprise Cloud Manager (ECM).

Data usage information is initially tracked within the routers, and then sent to ECM at specified intervals. ECM has multiple options for displaying the received modem data usage statistics:

  • Dashboard provides a quick, visual overview of your devices’ data usage
  • Reports will generate a CSV file containing the data usage information
  • Alerts can be configured to send an email whenever modems reach user-defined data thresholds

Note: There is a potential for some loss of data between the router and ECM if, for example, the router reboots before sending a usage sample. The data usage numbers in ECM are strictly estimates and are dependent on information provided by the modem through the router: these may not match the carrier numbers. The carrier is the final authority for billing purposes.


Adjust Reporting Interval or Disable Usage Reporting

Configuration Difficulty: Intermediate

Data Usage Reporting is enabled by default, with an interval of 1 hour. This interval can be as increased to full 24 hours, or decreased to mere 5 minutes. A shorter reporting interval will provide a more accurate depiction of data usage at a given moment. Please keep in mind that the process of sending each report to ECM also uses up data, so setting a short reporting interval will result in greater overall data usage.

Note: The user-defined interval is a minimum: there are some event triggers that could cause additional data usage reports to be sent to ECM, such as heavy data usage.

To change the reporting interval, follow the directions listed below:

  • Step 1: Log into your ECM account.
  • Step 2: If your router is not already part of a group, refer to this article for help with moving the router to a group. Otherwise, skip to the next step.
  • Step 3: Click on the Groups tab.

User-added image

  • Step 4: Select the group for which you wish to adjust data usage reporting setting, and click Settings.
    • Note: For this change to apply to multiple groups, each group has to be edited individually.

User-added image

  • Step 5: Move the slider next to Enable Data Usage Reporting to adjust the reporting interval.
  • Click OK to save the changes.

User-added image

Note: From the same interface, it is possible to completely disable data usage monitoring. To do so, simply remove the check-mark from the box next to Enable Data Usage Reporting.

User-added image

View Data Usage through the Dashboard

Configuration Difficulty: Beginner

With ECM it is possible review modem data usage at a glance, both on the group level and for each individual router.

  • To view aggregated data usage information, pulled from all interfaces of routers registered under your account, log into your ECM account, and click on the Dashboard tab in the menu on the left.
  • To view router-specific information, click on the Devices tab on the left, and then click on the name of the router to open its individual Dashboard.

Generate CSV Report

Configuration Difficulty: Intermediate
  • Step 1: Log into your ECM account.
  • Step 2: If your router is not already part of a group, refer to this article for help with moving the router to a group. Otherwise, skip to the next step.
    • Note: There will be no historical data available for any devices that were not in groups or were in groups that had data usage reporting disabled.
  • Step 3: Click on the Reports tab.
  • Step 4: Click the arrow icon in the Report Type field and select Data Usage.

User-added image

  • Step 5: Specify a report date range by manually selecting start and end dates and times, or by clicking one of the quick option buttons.

User-added image

  • Step 6: Specify a data source by clicking within either the Accounts or Groups fields and then click OK.
    • Note: Selecting the accounts without specifying groups will pull data from all routers within all groups under the selected accounts.

User-added image

User-added image

  • Step 7: Select any additional fields to be displayed in your report from the list within the Router, Network Interface, or Modem Information sections.
  • Step 8: Click Run Report to generate a CSV file with the specified information.

User-added image

  • Step 9: Click OK to close the report notification.
  • Step 10: Within a few seconds your browser will ask what to do with the generated file. Pick the option to either open the file or to save it, and then click OK.
    • Note: If you do not get this option, please check your browser security settings.

User-added image

  • Step 11: Click Create Saved Report to tell ECM to remember the selected time interval, data source, and any additional information fields selected.
    • For a saved report, it is recommended to use a time interval, like 1 Week, instead of hard start and end dates.
  • Step 12: To run a saved report at a later time, select it in the Saved Reports drop-down menu at the top of the Reports page, and click the Run Report button.

Configure Usage Alerts

Configuration Difficulty: Intermediate

Data Usage Alerts ignore the defined data usage report interval and get sent out immediately. CradlePoint recommends setting up data threshold Alerts for the most accurate, consistent information: receive an email whenever you reach one of your thresholds. For example, configure ECM to email you when your modem reaches 85% and 100% of your monthly data plan.

  • Step 1: Log into your ECM account.
  • Step 2: If your router is not already part of a group, refer to this article for help with moving the router to a group. Otherwise, skip to the next step.
  • Step 3: Navigate to the Groups tab and select the group that will have the ability to generate data usage alerts. ClickConfiguration and choose Edit in the drop-down menu.

User-added image

  • Step 4: In the Edit Configuration window, click Internet and choose Data Usage in the drop-down.

User-added image

  • Step 5: Make sure Enable Data Usage is checked, and then click Add within the Template configuration section.

User-added image

  • Step 6: Define the data usage rule. Click here for an in-depth explanation of available options.
    • We recommend setting the thresholds lower than the billing allowances and regularly comparing the numbers ECM reports with those from the carrier.
  • Step 7: Click Submit to save the rule.

User-added image

  • Step 8: Click Commit Changes to send the the setting to the router, then click OK to close the warning message.
User-added image
  • Step 9: Click the Alerts tab in the menu on the left, then click the drop-down arrow next to Log and choose Settings.
User-added image
  • Step 10: Click Add to create a new alert.
User-added image
  • Step 11: Define the alert parameters and Save the rule.
    • Specify the groups and/or accounts that will generate the data usage alerts.
    • Choose Data Cap Threshold and any additional events that should generate an alert.
    • Optional: Select users that will receive alerts by email. If a user is not selected, alert events will be displayed on the Alerts>Log page, but no email will be sent out.
    • Optional: Set interval. By default, every alert event will immediately be processed, but this functionality can be adjusted to send a batch of alert events in an hourly or daily digest.

User-added image


There are No Data Usage Statistics Displayed

If you are running a report, or viewing data usage on the Dashboard, and there is nothing displayed, please check the following:

  • Data Usage Reporting might be disabled for the group
  • The modem might not be reporting any usage
    • The WAN connection could be completely unused for the selected time period
    • The modem is disconnected and is not sending data usage statistics to ECM
Share Article: