If you are unsure of your CradlePoint Series or Model number, please click here.
This article was written based on firmware version 2.0.0.
Often Cable, DSL, or Satellite modems use the same IP Address as the default IP address on the CradlePoint router. This causes an IP conflict and requires that the IP address on the CradlePoint router be changed. Changing the IP Address of the CradlePoint router eliminates the IP address conflict. Another issue that can occur on the CTR500 is an incorrect Ethernet port mode setting on the router’s single Ethernet port.
- Log in to the administration pages of the CradlePoint router, if you are unsure how to do this click here.
- Click the BASIC tab, then click on NETWORK in the gray sub-menu on the left.
- Change the Router IP Address to 192.168.5.1
- Click Save Settings at the top of the page, then click Reboot Now when prompted.
- Reconnect to the router using the new IP Address (http://192.168.5.1) after the reboot.
- Log back into the router, click the BASIC tab, then click WAN in the gray sub-menu on the left..
- Locate the Ethernet Port Mode section then change the mode from LAN to WAN.
- Locate the WIRED WAN SETTINGS section, then in the Dynamic IP (DHCP) Internet Connection Type sub-section, click Clone Your PC’s MAC Address.
- At the top of the page, click Save Settings and then click Reboot Now when prompted.
- Unplug the power cord from the modem and CradlePoint router. NOTE: Some modem have a battery, if so remove nd replace the battery while the power cord is unplugged. Plug the power cord back into the modem then wait approximately 30 seconds then reconnect the power cord to the CradlePoint router.
- Establish a connection between the computer and CradlePoint router then open a web browser, the browsers default page should load.