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This article was written based upon firmware version 2.0.0.
In areas where the 4G (LTE) signal is low, unavailable, and/or unstable the modem may constantly change between a good 3G connection and unusable 4G connection. While the modem disconnects from 3G service and attempts the 4G connection the internet is not available. By default the CradlePoint router is set to have the modem connect to the highest speed network available. This scenario is common in fringe 4G coverage areas. In such a case, it is advised to restrict a Verizon 3G/4G (LTE) modem to a 3G connection only to eliminate these issues.
It is advised that your router has the most recent Firmware release loaded. For instructions to check the router Firmware version see How to check Firmware version and How to Update Series 2 Firmware.
- Log into the administrative console, the default location is http://192.168.0.1 Click here if you are unsure how to access the administration pages.
- Click the MODEM tab then select SETTINGS from gray sub-menu on the left.
- Locate the MODEM SPECIFIC SETTINGS section then select the correct Modem Interface from the drop-down menu.
- In the LTE Multi Mode Settings sub-section change Connect Mode to Auto 3G (3G or less).
- Click Save Settings at the top of the page.
- When prompted select Reboot Now.
After the router reboots the CradlePoint router will restrict the Verizon 3G/4G modem connection to 3G EVDO speeds (or lower if necessary).
Note: If 4G (LTE) signal becomes available or change to a location where 4G (LTE) signal is available you may want to change this setting back to 4G(auto).