Series 3: Where can I find more information about router log files and features?

If you are not sure what model CradlePoint router you have, please click here.

This article was written based on firmware version 5.0.0.


Description:

The Logs allow you to track activity, failures, firewall activity, connection and disconnection of WAN devices, DDNS (Dynamic DNS) updates, VPN connections (VPN-enabled routers only) and many other events taking place in your router. Logs are a very useful tool in troubleshooting and monitoring your router’s status at any given time.


Details:

To view your router’s logs, log into the router’s admin pages and select the Status tab then System Logs from the drop down menu.

Log Options:

The log options are indicated in the picture below

User-added image


Auto Update: This option allows the log to update with new entries while the log is being viewed, giving the user a real time view of the log.

Update:  Will update the log with the most current entries but does not continue updating entries to the viewed log in real time.

Clear Log:  Clear all entries in the log.

Save Log:  This will download all current entries to a .txt file to the computer you are using to view the log.

Search Filter:  Is a text search bar that allows a user to search logs for specific entries or events.

Level:  This dropdown allows the user to view log entries of only certain levels.  The levels are Info, Warning, Error and Critical.

Log Details:  The Log Details section allows you to see information generated from the activities of the router. This information can range from administrators logging in and out, clients being assigned IP address, Dynamic DNS updates, email activity from the router, packets blocked by your firewall, and even the progress of a VPN connection on VPN-enabled routers.

We recommend saving a log file when you are having difficulties with your router that require you to call our Support team. By reaching out to our professionals, we can more easily diagnose what may be causing the problems. In other cases, you may simply want to document the activities of your router for future reference, or keep an eye on the computers being handed IP address. 


Category: Cradlepoint Series 3

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