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Series 3: How do I configure PPPoE on my CradlePoint router?

If you are unsure of CradlePoint Series or Model number, please click here.

This article was written based on firmware version 5.0.0.

What is PPPoE? Click here to find out.

Symptom:

A DSL/cable/satellite modem with PPPoE authentication required by the ISP will not connect to a CradlePoint router.

Cause:

If DSL/cable/satellite modem uses PPPoE authentication is required by an ISP the PPPoE information needs to be configured in the CradlePoint before a successful connection can be established.  The correct username and password must be obtained from the ISP.

Resolution:

  1. Obtain PPPoE authentication information from the DSL/cable/satellite provider.  Click here for a list of common DSL providers that require PPPoE.
  2. Log into the router’s setup page (login instructions).
  3. Click the Internet tab then click Connection Manager.  User-added image
  4. In the WAN Interfaces section click the device named Ethernet: Blue then click Edit.                                          User-added image
  5. Click Edit
    In the WAN Configuration box that displays click the Ethernet Settings tab.
  6. Change the Connect Method to PPPoE.
  7. Fill in the Username and Password field with your PPPoE credentials and the Auth Type (Also provided by the ISP).
  8. Click Submit.                                                                                                            User-added image
  9. Connect your PPPoE modem to the Blue WAN port on the Cradlepoint router.
  10. Allow up to 2 minutes for the connection to establish.

Category: Cradlepoint Series 3

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