This article’s purpose is to prepare devices for activation and enrollment in Enterprise Cloud Manager (ECM).
ECM recommends devices run firmware version 5.1.1 (4.3.2 minimum). Only series three devices support this firmware (see: How to identify the Series of your CradlePoint router).
Note: The MBR95 does not support ECM, even though it does support firmware 4.3.2 and newer.
- Method 1 – Factory Reset and Upgrade
- Method 2 – Incremental Firmware Upgrades
=> 4.4.0 (4.3.3 for CBR400 & CBR450)
If the device is in between versions, start with the next version up. For instance, if the device is on 3.5.0, upgrade it to 3.5.1 first, and then continue up the stairs.
For procedures involving the upgrade of device firmware from WPC please visit: Getting Started with Enterprise Cloud Manager#Connecting to ECM: Upgrading Firmware
For procedures to manually upgrade device firmware see: Manually upgrade Series 3 CradlePoint firmware
Note: There is a known issue when manually upgrading from firmware version 4.2.0, this does not impact firmware upgrades from WPC or automatic (internet) upgrades. Details are in the 4.2.1 Firmware Release Notes.