DevProv+ Suite of Services from USAT

DevProv+ | Suite of Services

Provisioning, Testing, Technical Support

USAT proudly offers packages designed to limit out of pocket expenses by bundling WWAN network device provisioning and support services with the cost of hardware at the time of purchase through our DevProv+ suite of services.

DevProv+ is a suite of WWAN services designed to reduce your total cost of ownership and increase efficiency of your IoT deployment by providing a host of provisioning and support services for your network devices.

Using DevProv+ ensures your devices are shipped ‘Hot’ — updated, configured, secured, tested, and connected to your carrier’s network. Devices arrive ready to be installed, out of the box.

Support Options

Ongoing & Incident-Based

Ongoing Support

For clients who require the updating, provisioning, configuration, and testing of devices prior to shipment, we recommend purchasing a DevProv+ service. In addition to pre-shipment provisioning, DevProv+ allows an unlimited* number of device support incidences for every device purchased with the added DevProv+ service. *The duration of unlimited support for a specific device (or specific devices) depends on the plan selected. Plan duration ranges from 3 to 36 months. Support is for the IoT device itself, and not interactivity with customer provided equipment. View available plans.


Incident Support

For customers who would rather troubleshoot incidents as they occur, device by device, and incident by incident, our standard DevProv service is for you. This option is also available to clients who bought devices from USAT without including the DevProv+ service at the time of purchase. DevProv post-sale incident packages allow you to purchase support for devices in preset incident bundles. View available bundles.

Request a Quote

DevProv+ Components

Pre-Sale & Post-Sale Activities


Pre-Sale Support

WWAN Provisioning Services

  • Carrier configuration & provisioning of your device
  • Device and carrier asset report
  • Carrier and manufacturer advocacy services
  • IP labeling (if applicable)
  • Pre-deployment firmware and post updates
  • Programming PDF stored on file at USAT
  • Online access to order processing
  • Template programming of client-supplied template

Post-Sale Support

Technical Support Services

  • Live USA-Based Phone and Email support:
  • Carrier and Manufacturer Advocacy Services
  • Devices Recovery and Re-Programming Services
  • Online Access to Support Cases and RMA's

Support Plan Comparisons

DevProv(+) | Suite of Services

Service Type

DevProv

-0-

DevProv+

90

DevProv+

1YR

DevProv+

3YR

Carrier Configuration & Provisioning of Your WWAN Network Device

Included in Plan
Included in Plan
Included in Plan
Included in Plan

Carrier and Device Asset Report

Included in Plan
Included in Plan
Included in Plan
Included in Plan

Hardware Layer Security Enabled (DHS Inspired)

Included in Plan
Included in Plan
Included in Plan
Included in Plan

Carrier / Manufacturer Advocacy Services

Included in Plan
Included in Plan
Included in Plan
Included in Plan

IP Labeling (If Applicable)

Included in Plan
Included in Plan
Included in Plan
Included in Plan

Device Template Loads (Design Not Included)

Included in Plan
Included in Plan
Included in Plan
Included in Plan

Device Live Testing and Network Authentication Validation

Included in Plan
Included in Plan
Included in Plan
Included in Plan

Firmware & Radio Updates Completed Pre-Deployment

Included in Plan
Included in Plan
Included in Plan
Included in Plan

Unlimited Incident Support (Live US-Based Phone and Email Support)

Excluded from Plan

90 Days

1 Year

3 Years

Device Recovery and Re-Programming Services

Excluded from Plan

90 Days

1 Year

3 Years

Self-Service Online RMA Submission Portal

Excluded from Plan

90 Days

1 Year

3 Years

One-Time Post Deployment Update for Routers (Firmware / Templates)**

Excluded from Plan
Excluded from Plan
Excluded from Plan
Included in Plan

Centralized Device Monitoring for All Modems***

Excluded from Plan
Excluded from Plan
Excluded from Plan
Included in Plan

**On non-restricted networks | ***Includes unique customer specific account credentials


Download Comparison Sheet
Image

 **On non-restricted networks | ***Includes unique customer specific account credentials


Download Comparison Sheet

Incident-Based Support

Details & Packages Available

Post-Sales Incident Packages


In the event you require service on devices without an active DevProv+ package, Post-Sale Incident Packages (DevProv 0) are offered separately by the USAT help desk to troubleshoot connectivity to cellular networks. Devices purchased without provisioning are not configured prior to shipment and are not automically eligible for USAT help desk support.

Pricing for support options are available through your USAT Account Manager. Each device requiring assistance is counted as a single incident. Support incidents include, but are not limited to, reactivation and resets. There are no expiration dates on Incident Support packages. Customers are responsible for any shipping or freight expenses.

*Project specific engineering support is not included in incident packages. Engineering assistance will incur additional fees. 


Available Incident Packages


The USAT help desk will work in conjunction with our customers to troubleshoot any hardware or service purchased through USAT. Support packages are purchased in single and multi-incident packages. Each device requiring assistance is counted as a single incident. Support incidents include, but are not limited to, reactivation and resets. There are no expiration dates on Incident Support packages. Customers are responsible for any shipping or freight expenses.

  • 01INCIDENT - Support for 1 Incident
  • 10INCIDENT - Support for 10 Incidents
  • 25INCIDENT - Support for 25 Incidents
  • 50INCIDENT - Support for 50 Incidents

Request a Quote

Request a Quote


Request a Support Quote


If you're interested in learning more about USAT's DevProv Incident Support and DevProv+ Suite of Services, please fill out this form.


An expert member of our services team will reach out to you within one business day to discuss your organizations' support needs.

For Immediate Assistance:
Call Us Toll-Free: (888) 550-8728


Ready to order this service for your USAT devices? Order it online.