DevProv+ | Suite of ServicesProvisioning, Testing, Technical Support
Using DevProv+ ensures your devices are shipped ‘Hot’ — updated, configured, secured, tested, and connected to your carrier’s network. Devices arrive ready to be installed, out of the box.
Support OptionsOngoing & Incident-Based
For clients who require the updating, provisioning, configuration, and testing of devices prior to shipment, we recommend purchasing a DevProv+ service. In addition to pre-shipment provisioning, DevProv+ allows an unlimited* number of device support incidences for every device purchased with the added DevProv+ service. *The duration of unlimited support for a specific device (or specific devices) depends on the plan selected. Plan duration ranges from 3 to 36 months. Support is for the IoT device itself, and not interactivity with customer provided equipment. View available plans.
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DevProv+ ComponentsPre-Sale & Post-Sale Activities
Pre-Sale SupportWWAN Provisioning Services
- Carrier configuration & provisioning of your device
- Device and carrier asset report
- Carrier and manufacturer advocacy services
- IP labeling (if applicable)
- Pre-deployment firmware and post updates
- Programming PDF stored on file at USAT
- Online access to order processing
- Template programming of client-supplied template
Post-Sale SupportTechnical Support Services
- Live USA-Based Phone and Email support:
- Hours: 8:00 AM - 5:30 PM EST
- Phone: (888) 550-8728
- Email: [email protected]
- Carrier and Manufacturer Advocacy Services
- Devices Recovery and Re-Programming Services
- Online Access to Support Cases and RMA's
Support Plan ComparisonsDevProv(+) | Suite of Services
Carrier Configuration & Provisioning of Your WWAN Network Device
Carrier and Device Asset Report
Hardware Layer Security Enabled (DHS Inspired)
Carrier / Manufacturer Advocacy Services
IP Labeling (If Applicable)
Device Template Loads (Design Not Included)
Device Live Testing and Network Authentication Validation
Firmware & Radio Updates Completed Pre-Deployment
Unlimited Incident Support (Live US-Based Phone and Email Support)
Device Recovery and Re-Programming Services
Self-Service Online RMA Submission Portal
One-Time Post Deployment Update for Routers (Firmware / Templates)**
Centralized Device Monitoring for All Modems***
Incident-Based SupportDetails & Packages Available
Post-Sales Incident Packages
In the event you require service on devices without an active DevProv+ package, Post-Sale Incident Packages (DevProv 0) are offered separately by the USAT help desk to troubleshoot connectivity to cellular networks. Devices purchased without provisioning are not configured prior to shipment and are not automically eligible for USAT help desk support.
Pricing for support options are available through your USAT Account Manager. Each device requiring assistance is counted as a single incident. Support incidents include, but are not limited to, reactivation and resets. There are no expiration dates on Incident Support packages. Customers are responsible for any shipping or freight expenses.
*Project specific engineering support is not included in incident packages. Engineering assistance will incur additional fees.
Available Incident Packages
The USAT help desk will work in conjunction with our customers to troubleshoot any hardware or service purchased through USAT. Support packages are purchased in single and multi-incident packages. Each device requiring assistance is counted as a single incident. Support incidents include, but are not limited to, reactivation and resets. There are no expiration dates on Incident Support packages. Customers are responsible for any shipping or freight expenses.
- 01INCIDENT - Support for 1 Incident
- 10INCIDENT - Support for 10 Incidents
- 25INCIDENT - Support for 25 Incidents
- 50INCIDENT - Support for 50 Incidents
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Request a Support Quote
If you're interested in learning more about USAT's DevProv Incident Support and DevProv+ Suite of Services, please fill out this form.
An expert member of our services team will reach out to you within one business day to discuss your organizations' support needs.
For Immediate Assistance:
Call Us Toll-Free: (888) 550-8728
Ready to order this service for your USAT devices? Order it online.